CHRISTOPHER MURPHY
LOCUST GROVE,UNITED STATES
Summary
Information Technology Professional with 5 years experience. Demonstrates proficiency in Javascript, CRM systems, and data analysis, with a proven track record of enhancing client satisfaction through innovative problem-solving and efficient processes.
Overview
5
5
years of professional experience
Work History
Support Engineer-Implementation Engineer
ActiveProspect
03.2022 - 01.2025
- Led execution of projects, evaluating customer needs and developing tailored plans.
- Streamline processes to enhance efficiency and drive measurable results.
- Developed effective partnerships within cross-departmental units to guarantee seamless amalgamation.
- Facilitate knowledge transfer, promoting a culture of continuous improvement.
- Implemented new approaches for optimizing platform functionality.
Support Engineer
UserIQ
12.2021 - 04.2022
- Analyzed trends and identified opportunities to optimize the SaaS platform.
- Logged incoming service requests and solved related issues promptly.
- Collaborate with Customer Success and Development teams to ensure customer satisfaction
- Analyze various sets of data in resolution of problems including, but not limited to HTML, CSS, Javascript, and network calls
- Wrote documentation for new and upcoming features and updated existing documentation in help database
- Facilitated discussion between clients and development teams to further improve the platform
Outbound Patient Service Representative
Eagles Landing Health
McDonough, United States
05.2020 - 12.2021
- Utilize CRM systems in compliance with HIPAA regulations
- Utilize SaaS systems to develop more efficient workflows
- Perform outbound calling duties for patients with outstanding routine appointments
- Foster a positive team environment
- Regularly exceed team metrics for appointments set and attended.
Education
Information Technology -
Mercer University
Macon, GA12.2025
ASSOCIATE'S DEGREE - COMPUTER PROGRAMMING
Southern Crescent Technical College
Griffin, GA12.2020
High School Diploma -
Lassiter High School
Marietta, GA12-2013
Skills
- REST APIs
- HTML
- CSS
- Javascript
- Zendesk
- Computer Literacy
- Computer Software Troubleshooting
- CRM Systems
- HIPAA
- SaaS
- Problem-Solving
- Customer Support
- Documentation
- Data Analysis
- Project management
- Customer service
Websites
Timeline
Support Engineer-Implementation Engineer
ActiveProspect
03.2022 - 01.2025
Support Engineer
UserIQ
12.2021 - 04.2022
Outbound Patient Service Representative
Eagles Landing Health
05.2020 - 12.2021
Information Technology -
Mercer University
ASSOCIATE'S DEGREE - COMPUTER PROGRAMMING
Southern Crescent Technical College
High School Diploma -
Lassiter High School
Similar Profiles
Jacob HollifieldJacob Hollifield
Sales Development Representative at ActiveProspectSales Development Representative at ActiveProspect
Mattia Filippo De LucaMattia Filippo De Luca
Product Owner at ActiveProspectProduct Owner at ActiveProspect
Waqas ZulfiqarWaqas Zulfiqar
Senior Software Automation Engineer at ActiveProspectSenior Software Automation Engineer at ActiveProspect
Brogan SmithBrogan Smith
Car Technician Assistant (volunteer) at Living Water Community ClinicCar Technician Assistant (volunteer) at Living Water Community Clinic
LAURA ALFAROLAURA ALFARO
Receptionist at Pittman Construction IncReceptionist at Pittman Construction Inc