Christopher Murphy

5420 Hearn Road Ellenwood,GA

Summary

Comptia Security+ certified IT Support professional with 7+ years of experience delivering fast, reliable help desk, IT infrastructure, and technical support. Expert in troubleshooting hardware, software, and network issues, implementing preventative maintenance, and optimizing IT systems for peak performance. Known for proactive problem solving, clear communication, and exceeding service expectations for end users.

Overview

years of professional experience

Certification

Work History

Help Desk / Service Analyst

AT&T

Lawrenceville, GA, USA

05.2017 - 09.2024

Delivered Tier 1 and Tier 2 IT support for network connectivity, hardware, software, and user access issues.
Tracked, logged, and resolved incidents using ServiceNow and Remedy; escalated critical issues to Tier 3.
Applied CompTIA Security+ practices to authenticate users and monitor security anomalies.
Provided remote and on-site troubleshooting for VPN/DNS configurations and Windows OS errors.
Assisted with preventive maintenance tasks, patching, and upgrades to minimize downtime.
Administered account access, password resets, and security verification, reinforcing identity management best practices.
Consistently exceeded performance metrics for resolution time, service quality, and first call resolution rates.

Warehouse Supervisor

Encompass

Lawrenceville, GA, USA

01.2015 - 01.2017

Streamlined order fulfillment processes, ensuring timely and accurate deliveries.
Led logistics coordination for warehouse operations, managing a team of over 20 employees.
Conducted training sessions on equipment operation and safety compliance to enhance team proficiency.
Managed shipping and inventory utilizing RF scanners and warehouse software systems.
Reduced shipping errors through rigorous quality control checks, boosting customer satisfaction.
Collaborated effectively with team members and departments to meet high-volume demands.

Smart Home Consultant

ADT Security Services Inc.

Duluth, GA, USA

08.2024 - Current

Supported installation and configuration of smart home systems, including locks, cameras, alarms, and monitoring solutions.
Conducted assessments to ensure compliance with client needs for system performance.
Enhanced customer experience through in-depth training on system use and troubleshooting techniques.
Identified upgrade opportunities for cost savings while increasing safety features.
Provided application support by developing test plans and producing monthly reports on progress
Executed hardware installations and software upgrades while configuring applications effectively.
Adapted quickly to evolving customer demands across production support, incident management, and project initiatives.
Leveraged strong knowledge of local building codes and regulations to ensure client projects met required standards.

Education

No Degree -

Palm Beach State College

Palm Beach, FL

High School Diploma -

Palm Beach High School