Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Christopher Musone

CUMBERLAND,Rhode Island

Summary

Goal-driven Service Manager offering over 25 years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation.

Overview

23
23
years of professional experience

Work History

Service Manager

Infiniti Of Warwick
Warwick, RI
11.2013 - Current
  • Delegated work to staff, setting priorities and goals.
  • Adhered to customer service standards to foster satisfaction and retention.
  • Resolved customer complaints in a timely manner.
  • Created employee work schedules to keep shifts properly staffed.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Assisted in the development of marketing campaigns targeted at increasing sales opportunities from existing clients.
  • Motivated and supported employees to maintain low turnover.
  • Analyzed business performance data and forecasted business results for upper management.

Service Manager

Infiniti of Norwood
Norwood, MA
02.2008 - 10.2013
  • Adhered to customer service standards to foster satisfaction and retention.
  • Resolved customer complaints in a timely manner.
  • Created employee work schedules to keep shifts properly staffed.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Monitored service performance metrics to identify areas of improvement.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Assisted in the development of marketing campaigns targeted at increasing sales opportunities from existing clients.
  • Monitored employee performance through key metrics analysis.

Service Advisor

Fireside Nissan
North Attleboro, MA
09.2004 - 08.2007
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
  • Promptly responded to customer inquiries via phone, email or in person.
  • Handled telephone inquiries regarding appointments and work in process.
  • Prepared invoices for services rendered and collected payments from customers.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Examined records and papers to verify warranty and service contract coverage.
  • Researched coverages under warranties and determined requirements for coverage.
  • Resolved customer complaints in an efficient and courteous manner.

Sales Associate

Eagle Motors
Harrisville, RI
10.2003 - 08.2004
  • Prepared merchandise for purchase or rental.
  • Increased purchase amounts by cross-selling with similar products.
  • Conducted inventories on a regular basis to track stock levels.
  • Upsold additional items based on customer interests and needs.
  • Greeted customers to determine wants or needs.
  • Assisted customers with product selection, sizing and styling.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Sold various products by explaining unique features and educating customers on proper application or usage.

Store Manager

Midas Muffler
Delray Beach, FL
06.2001 - 09.2003
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Recruited, trained and supervised new employees.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Performed regular price checks to ensure competitive pricing.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Managed daily banking activities such as deposits and withdrawals.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Strengthened work flow productivity by hiring, managing and developing top talent.

Education

Associates of Business Management - Business Administration And Management

CCRI
Lincoln
05-1999

Skills

  • Estimating and Quoting
  • Customer Service
  • Proficient in Reynolds & Reynolds
  • Service and Parts Teams Management
  • Staff Motivation
  • Goal-Oriented
  • Multitasking and Organization

Accomplishments

  • Youngest store Manager in Midas corporate history
  • Infinit Award of Excellence 14 times
  • lowest employee turnover for Penske Auto Group 6 years running
  • highest Employee Satisfaction Index for PAG 3 times
  • Automotive News 100 Best places to work 5 times on list #2 in country for medium sized dealership 2021

References

References available upon request.

Timeline

Service Manager

Infiniti Of Warwick
11.2013 - Current

Service Manager

Infiniti of Norwood
02.2008 - 10.2013

Service Advisor

Fireside Nissan
09.2004 - 08.2007

Sales Associate

Eagle Motors
10.2003 - 08.2004

Store Manager

Midas Muffler
06.2001 - 09.2003

Associates of Business Management - Business Administration And Management

CCRI

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