Summary
Overview
Work History
Education
Skills
My Qualities
Timeline
Generic

Christopher Myers-johnson

Laughlin,NV

Summary

I've gotten alot of experience from my jobs over the years that have allowed me i believe to succeed in where ever I go. I'm highly motivated in anything I do. Eager to learn new tasks as well as maybe instill some on others along my way. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

20
20
years of professional experience

Work History

Slot Shift Manager

Tropicana Entertainment Inc.
Laughlin, NV
09.2015 - Current
  • Improved customer satisfaction by finding creative solutions to problems.
  • Improved operations by working with team members and customers to find workable solutions.
  • Delivered [Product or Service] to customer locations.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Collaborated in development of employee policy and procedures.
  • Recognized by management for providing exceptional customer service.
  • Learned [Task] and [Task] to support office needs.

Maintained updated [Type] knowledge through [Task] and [Task].

  • Handled all delegated tasks, including [Task] and [Task].
  • Earned reputation for good attendance and hard work.
  • Resolved customer complaints and payout errors.
  • Assessed staffing levels to verify proper shift coverage, staff rotations and breaks.
  • Maintained accurate records of cash supply transfers in alignment with regulatory requirements.
  • Addressed patron complaints and quickly payout errors and disputes.
  • Explained game rules, betting limits and house policies.
  • Established work schedules and station arrangements for daily shifts.

Senior Game Advisor

GameStop
Yucca Valley, CA
01.2015 - 09.2015
  • Engaged store guests to determine gaming needs, direct towards appropriate department and provide information about game content, technology and pricing.
  • Answered phones to assist callers in obtaining information on store inventory and resale value of games and consoles.
  • Replenished supply of in-demand games, accessories and systems on shelves daily.
  • Maintained inventory of approximately [Number] units of merchandise including games, consoles, controllers and other accessories.
  • Counted money in registers after final shifts and reported on daily earnings to managers.
  • Assigned closing duties to [Job title]s to prepare store for closing, locked doors and armed store alarm system.
  • Monitored guest activity, following loss prevention procedures to protect shelf inventory and remove suspicious visitors from store.
  • Vacuumed and mopped floors and wiped counters to maintain sanitary environment in guest area.
  • Prepared store for opening by giving team members store access, turning on lights, setting up cash register systems and putting out new displays.
  • Assisted store managers in supervising [Job title]s and overseeing daily operations to maintain productive work environment.
  • Met delivery drivers to receive merchandise shipments and assist with unloading and adding new arrivals to inventory database.
  • Employed company-endorsed sales techniques to increase store sales by [Number]% across games, accessories and complete systems.
  • Employed latest game design software to create layouts, levels, characters, vehicles and individual game elements and aspects.
  • Met strict deadlines for on-schedule game delivery by leveraging time management, team leadership and task prioritization skills.
  • Supported project advancement by delivering documentation for concepts, design, functional specifications, game progression flowcharting and content requirements.
  • Accomplished project objectives in technical and design areas to facilitate smooth, customer-focused gameplay.
  • Reported progress and resolved problems to keep projects on schedule and within budget parameters.
  • Earned reputation for good attendance and hard work.
  • Maintained updated [Type] knowledge through [Task] and [Task].
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Collaborated with others to discuss new [Type] opportunities.
  • Completed [Type] project resulting in [Result].
  • Performed site evaluations, customer surveys and team audits.
  • Created agendas and communication materials for team meetings.
  • Learned [Task] and [Task] to support office needs.
  • Handled all delegated tasks, including [Task] and [Task].
  • Supported [Type] department by compiling paperwork and taking detailed meeting minutes.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Achieved cost-savings by developing functional solutions to [Type] problems.
  • Collaborated in development of [Type] procedures.
  • Utilized [Type of Software] to compile data gathered from various sources.

Delivery Driver/Cook/Management Trainee

Domino's Pizza
Twentynine Palms, CA
01.2005 - 01.2015
  • Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
  • Completed order forms and collected payments to keep customer accounts current.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Conducted vehicle inspections prior to and after every trip and performed minor repairs, including [Type] and [Type] to keep truck functional.
  • Sold over [Number] [Product or Service] options by sharing information about pricing and choices with customers.
  • Consulted with customers to gain feedback and address concerns with products or services.
  • Reviewed over [Number] daily delivery documents and orders and reported any errors found on delivery documents to supervisor.
  • Maintained [Number] long-term customer accounts worth over $[Amount] through exceptional customer service.
  • Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Drove up to [Number] miles daily using [Type] vehicle to deliver [Product or Service].
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
  • Unloaded packages from [Type] trucks for delivery to customers, taking care to prevent damage to merchandise and goods.
  • Checked vehicle's fluid levels and tire pressure and scheduled any required repairs.
  • Went [Number] days operating motor vehicles without accident.
  • Verified contents of [Number] daily inventory loads against Bills of Lading with [Number]% accuracy.
  • Directed efficient product loading and checked load balance to prevent on-the-road incidents.
  • Verified sales orders before loading and unloading merchandise.
  • Completed daily pre-trip inspection checklist before first delivery with [Number]% accuracy rate.
  • Avoided delivery delays by carefully planning best routes with GPS.
  • Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
  • Coordinated with [Job title] to get delivery route information and changes.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Answered customer questions regarding shipments.
  • Presented customers with bills and receipts and collected $[Amount] worth of payments for goods delivered.
  • Collected payment from customers by [Action], made change and provided receipts.
  • Reported [Type] and [Type] incidents to [Job title] for recommendations for assistance and resolution.
  • Resolved customer complaints and adjusted orders.
  • Loaded and unloaded merchandise at stores and vendor locations.
  • Resolved customer problems and complaints effectively by [Action].
  • Located and selected merchandise to verify against delivery sheet specifications.
  • Processed payments by accepting cash, checks and credit card payments.
  • Verified loads against shipping papers.
  • Entered customer orders in [Software] to document sales.
  • Obtained signatures needed to complete and process all paperwork efficiently.
  • Handled merchandise in accordance with product handling standards.
  • Loaded and unloaded [Number] trailers each day.
  • Identified and pursued opportunities to upsell additional products and services, bringing in $[Amount] in extra revenue each month.
  • Notified customers of potential late deliveries, which resulted in [Number]% decrease in calls to company support line.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Exceeded productivity goals by [Number]% through effective routing and planning.
  • Satisfied recordkeeping demands with accurate invoicing, shipping paperwork coordination and daily logs outlining field activities.
  • Pulled and reviewed [Number] daily customer tickets to successfully fulfill orders.
  • Pulled and reviewed [Number] daily customer tickets to successfully fulfill orders.
  • Positioned blocks and ties around items to secure cargo during transit.
  • Maintained solid connections with established customers to promote new products.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Selected and adjusted routes to maximize vehicle fuel economy and decrease delivery times by [Number]%.
  • Collected and tracked customer payments to meet financial demands.
  • Increased fuel economy by [Number]% through [Task] and [Task].
  • Picked up and delivered cargo in tractor-trailer with expert knowledge of roads, highways and interstates.
  • Increased sales [Number]% by determining customer needs and offering specific desirable items.
  • Operated delivery vehicles [Number] days per week, averaging [Number] miles on road and [Number] customers served.
  • Promoted [Type] products at route locations, bringing in $[Amount] in additional income per month and driving acquisition goals.

Education

High School Diploma -

Twentynine Palms High School
Twentynine Palms, CA
05.2003

Some College (No Degree) - General Studies

Copper Mountain College
Joshua Tree, CA

Skills

  • Developing leads
  • Staff development and leadership
  • Educational leadership
  • Training leadership
  • Store operations leadership
  • Leadership and workforce development
  • Friendly, Positive Attitude
  • People Skills
  • Relationship Building
  • Customer Service
  • Good Work Ethic
  • Team Building

My Qualities

Ever since I've started working at the age of 18 I've always done every job at the top performance. Rather it was washing dishes at my first job of a Mess Hall delivering pizzas for Dominos or being in the slot department for Casinos. I love to learn new things that's one of the big things I love about working in a Casino. Of all the jobs I've had I learned more in a casino then any other job. It's helped me grow into the person I am now. When I come into work everyday I'm always ready to take on a new challenge because I know there's something new to learn. I'm looking forward to the next stepping stone in the Casino life.

Timeline

Slot Shift Manager

Tropicana Entertainment Inc.
09.2015 - Current

Senior Game Advisor

GameStop
01.2015 - 09.2015

Delivery Driver/Cook/Management Trainee

Domino's Pizza
01.2005 - 01.2015

High School Diploma -

Twentynine Palms High School

Some College (No Degree) - General Studies

Copper Mountain College