CHRISTOPHER NAVA
La Feria,TX
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
SERVICE AND ENGAGEMENT TEAM LEADER
Target
03.2022 - Current
- Lead team to exceed guest service expectations through focused interaction and problem resolution.
- Interview, develop, coach, and evaluate team performance to ensure high engagement.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Analyze guest feedback to identify trends, developing data-driven solutions that enhance overall service quality and efficiency.
CENTRAL CHECKOUT SERVICE LEAD
HEB
03.2020 - 03.2022
- Led central checkout operations, enhancing customer service and partner performance through strategic coaching and dispute resolution, driving operational efficiency.
- Documented complaints, generating reports to identify and address negative trends.
- Managed back-end operations, ensuring administrative efficiency and effectiveness.
- Analyzed customer interactions and complaints, generating comprehensive reports to identify trends and implement targeted improvements in service delivery.
HUMAN RESOURCES GENERALIST
Healthcare Compliance Readiness
06.2019 - 02.2020
- Led the development and execution of HR policies, ensuring compliance and effective communication.
- Managed onboarding processes, enhancing new hire training and skill development.
- Conducted thorough investigations into workplace complaints, maintaining confidentiality and professionalism throughout the process.
- Coached managers through employee engagement, documentation, discipline and performance improvement plans.
HUMAN RESOURCES GENERALIST
Amazon Fulfillment Center
08.2015 - 12.2018
- Provided front-line human resources support to employees and managers.
- Worked with senior management to create fair and consistent HR policies & Procedures.
- Advised top management on appropriate corrective actions.
- Liaised with staff and management in analysis and resolution of issues, grievances and conflicts.
Skills
- Team Leadership
- Administration Management
- Problem solving
- Coaching and mentoring
- Analytical thinking
- Daily workflow improvement
- Onboarding and orientation
- Project management
Timeline
SERVICE AND ENGAGEMENT TEAM LEADER
Target
03.2022 - Current
CENTRAL CHECKOUT SERVICE LEAD
HEB
03.2020 - 03.2022
HUMAN RESOURCES GENERALIST
Healthcare Compliance Readiness
06.2019 - 02.2020
HUMAN RESOURCES GENERALIST
Amazon Fulfillment Center
08.2015 - 12.2018
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