Christopher Neff
Woodbridge,CT
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
16
16
years of professional experience
Work History
Account Executive
Speedscale
10.2023 - Current
- Job entails identifying ICP, prospecting, discovery, qualification, presentation and demonstration, and closing new logos.
- Served as escalation point for complex or high-priority customer issues, providing swift resolutions that exceeded expectations.
Sales Director
Platform9 Systems
01.2020 - 09.2023
- New Logo acquisition is main objective, also work with small group of existing clients improving relationships, delivering white glove customer support to drive value to grow existing ARR.
- Enhanced customer satisfaction with focus on fostering long-term relationships, consistently addressing client needs, and providing exceptional service.
- Negotiated high-value contracts with key clients, ensuring mutually beneficial outcomes for all parties involved.
Enterprise Sales Director
Redis
01.2018 - 02.2020
- Responsible for major accounts in New England selling leading NoSQL DB
- New logo wins with CVS, Mass Mutual, Fidelity, and Priceline increasing ARR revenue by over 100% Year over Year
- Strengthened customer loyalty by conducting regular check-ins, addressing issues proactively, and continuously identifying areas for improvement or upselling opportunities.
Enterprise Sales Director
Couchbase
02.2015 - 01.2018
- Achieved 175% quota attainment in 2015 and 100% attainment in 2016 and 2017.
- Collaborated with cross-functional teams to develop tailored solutions for complex client needs.
- Established long-term relationships with key industry players through effective networking and communication.
- Expanded market share by identifying new business opportunities and securing high-value contracts.
National Accounts Manager
Oracle
06.2011 - 02.2015
- Responsible for 15 national accounts in Northeast
- Achieved over 100% quota in FY 2012, 2013 and 2014.
- Drove revenue growth by proactively pursuing leads and conducting regular business reviews with clients.
- Conducted competitive analysis studies to better understand industry landscape while formulating targeted strategies.
Strategic Account Manager
Stratavia Corporation
01.2008 - 05.2011
- Served as primary point of contact for all account-related matters, building trust with key decision makers.
- Grew sales by over 2 million dollars over 2 years in East
- Managed portfolio of key accounts, ensuring high levels of client satisfaction and retention.
- Collaborated cross-functionally to address client needs promptly and efficiently.
Education
Some College (No Degree) - Marketing
Central Connecticut State University
New Britain, CTSkills
- Client Relationship Building
- Account Management
- Customer Presentations
- Research and analysis
- Written and verbal communication
- Customer Service
Timeline
Account Executive
Speedscale
10.2023 - Current
Sales Director
Platform9 Systems
01.2020 - 09.2023
Enterprise Sales Director
Redis
01.2018 - 02.2020
Enterprise Sales Director
Couchbase
02.2015 - 01.2018
National Accounts Manager
Oracle
06.2011 - 02.2015
Strategic Account Manager
Stratavia Corporation
01.2008 - 05.2011
Some College (No Degree) - Marketing
Central Connecticut State University
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