Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Christopher Nelson

Brodheadsville,PA

Summary

Dynamic leader with a proven track record at Best Buy, adept in Operations Management and Team Leadership. Excelled in enhancing customer satisfaction and employee engagement, achieving significant improvements in financial performance and team agility. Skilled in CRM and complex problem-solving, fostering robust customer loyalty and streamlining business operations for peak efficiency.

Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

12
12
years of professional experience

Work History

In Home Design Sales Manager

Best Buy
01.2018 - Current
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Assistant Store Manager

Bose
09.2014 - 01.2017
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Created and maintained safe and secure work environments for employees.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.

Assistant Store Manager

Best Buy
01.2013 - 08.2014
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.

Education

MBA - Accounting

Southern New Hampshire University
Hooksett, NH
11.2017

BBA - Accounting

Temple University
Philadelphia, PA
05.2010

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Operations Management
  • Project Management
  • Customer Relationship Management (CRM)

Timeline

In Home Design Sales Manager

Best Buy
01.2018 - Current

Assistant Store Manager

Bose
09.2014 - 01.2017

Assistant Store Manager

Best Buy
01.2013 - 08.2014

MBA - Accounting

Southern New Hampshire University

BBA - Accounting

Temple University

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Christopher Nelson