Christopher Ness
South Hill,WA
Summary
Experienced IT Management Professional with a strong background in operations, logistics, sales, and technical consulting. Adept at directing teams, implementing strategies, and ensuring network and system reliability. Skilled in project management, procurement, and training. Proficient in IT infrastructure management, POS systems, and Microsoft Dynamics 365.
Overview
19
19
years of professional experience
Work History
Information Technology Manager
American Retail Supply
Puyallup, WA
01.2019 - Current
- Created a focused help desk team striving to achieve very satisfied Microsoft 365 customers.
- Reviewed and assessed architecture design, implementation, testing, and deployment needs to identify project requirements and costs.
- Interviewed, hired and trained staff, leading performance reviews, and offering constructive feedback.
Purchasing Manager
The Old Cannery Furniture Warehouse
Sumner, WA
08.2008 - 08.2018
- Slashed operating cost by negotiating contracts with freight forwarders saving almost 50% over previous years.
- Adjusted procedures to maximize department effectiveness.
- Performed monthly reconciliation of open purchasing orders.
- Purchased new products and oversaw inventory stocking and availability.
- Reviewed and approved purchase orders and invoices for accuracy and completeness.
- Cultivated strong relationships with vendors to maintain and improve levels of customer service.
Information Technology Manager
The Old Cannery Furniture Warehouse
Sumner, WA
01.2005 - 08.2018
- Reviewed/Decided/Implemented a retail furniture based ERP system that was inclusive front-end to back.
- Researched and recommended innovative and automated approaches to routine tasks including; ten acres of WiFi coverage so warehouse staff could use Zebra Mobile Computers for receiving, picking, and inventory counting.
- Managed and reduced IT spending to support budgeting processes and TCO modeling procedures.
Education
Graduate - Broadcasting/Journalism
Graduate - Networking/Datacomm
Skills
- Managing Service Level Agreements
- Agile Work Processes
- Operational Cost Reductions
- Team Building
- Customer Needs Assessments
- Information Technology Management
- Application and Server Monitoring
- Hardware and Software Monitoring
- Technical Troubleshooting
- Logical Reasoning
Timeline
Information Technology Manager - American Retail Supply
01.2019 - Current
Purchasing Manager - The Old Cannery Furniture Warehouse
08.2008 - 08.2018
Information Technology Manager - The Old Cannery Furniture Warehouse
01.2005 - 08.2018
Clover Park Technical College - Graduate, Broadcasting/Journalism
Highline College - Graduate, Networking/Datacomm
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