Christopher Newton
Fond Du Lac
Summary
I am experienced in operating small, medium and large loading equipment, with current forklift certification, and have an impeccable driving record. I have spent many years in a team environment, managing multiple tasks and coworkers. I am a hard working individual, with a very strong work ethic, and strong moral values. I take pride in everything I do, and believe in doing it right the first time, plus a little extra.
I am very mechanically inclined, always able to figure things out and repair as necessary.
Overview
35
35
years of professional experience
Work History
Used Car Service Manager
Holiday Automotive
Fond Du Lac, WI
03.2001 - Current
- Hire, train and supervise team of service staff members to meet business goals.
- Grew team from 4 to 10 technicians while meeting the needs of our ever growing used car department.
- Analyze service reports to identify areas of improvement.
- Manage a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintain a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Meet with managers to discuss service needs and develop effective and practical solutions.
- Coordinate with other departments to maintain streamlined and productive workflow.
- Develop and maintain positive relationships with managers and coworkers to build rapport and trust.
- Resolve customer complaints in professional and timely manner.
- Plow snow on a team of 5+ drivers, clearing multiply lots carefully, maneuvering tightly around buildings and many lot vehicles.
- Use medium duty, rollback, flatbed truck to move disabled vehicles, and recover vehicles from customer and/or clients property.
- Proficient with gas fork lifts.
Shipping/receiving Manager, Counter Sales
Diamond Auto Parts
Fond Du Lac, Wi.
06.1996 - 03.2001
- For the last three years of my employee at Diamond, I managed the warehouse and shipping receiving department.
- Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
- Managed shipping and receiving team, overseeing training, schedules and work assignments.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Gathered and processed merchandise returns.
- Enhanced performance of receiving dock associates through training, guidance and motivation.
- Operated forklifts, lift trucks, payloaders, rollback flatbed trucks and cube vans to move items around warehouse and out in the yard.
- Pulled, verified, quality-checked and packaged items for shipment.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Tracked production and quality control systems to proactively identify deficiencies.
- Organized records of our fleet vehicles, maintenance schedules and completed work orders.
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- For the first 2 years of my employee at Diamond I work in phone sales, and at the customer counter.
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
- Professionally answered telephones and responded to customer inquiries.
- Mentored new team members on best practices for exceptional counter service, promoting a culture of continuous improvement.
- Recommended parts that met customer needs, emphasizing quality and usefulness.
- Cross trained in other departments as needed, demonstrating adaptability and commitment to the success of the store team.
- Managed high volumes of incoming calls while maintaining attention to detail at the counter during busy periods.
Parts Counter Sales Person
Holiday Automotive
Fond Du Lac, WI
04.1993 - 06.1996
- Processed transactions accurately, looking up the proper parts for technicians and retail customers, ensuring that they received the correct parts the first time.
- Juggled the wholesale counter, retail counter, advisor counter, and multiple line phone systems.
- Built strong relationships with customers, leading to increased repeat business and positive word-of-mouth referrals.
- Cross trained in other areas of the dealership, gaining valuable perspective into overall business operations.
- Enhanced product knowledge by attending regular training sessions and staying up-to-date on industry trends.
- Assisted in conducting regular inventory audits to maintain accuracy and prevent discrepancies.
- Ordered parts for customers, service department, body shop, ans used car department.
- Increased customer satisfaction by providing knowledgeable assistance and efficient service at the parts counter.
Parts Counter Person/Used Car Technician
Jack Matteson Chevrolet
Mayville Wi
01.1990 - 04.1993
- Developed strong relationships with clientele through consistent follow-up calls and personalized service and parts recommendations.
- Assisted customers with locating specific parts, leading to a streamlined shopping and service experience.
- Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- I started at Jack Matteson Chevrolet as a Technician and moved into the parts department when an opening became available.
Education
No Degree - Small Business
MPTC
Fond Du Lac, WIHigh School Diploma -
L.P. Goodrich Highschool
Fond Du Lac, WI06-1985
Skills
- Positive attitude
- Multitasking
- Problem-solving
- Technical troubleshooting
- Mechanical diagnostics
- Reliable and responsible
- Time management
- Workflow management
- Trustworthy and honest
- Employee supervision
- Service scheduling
- Operational efficiency
- Work Planning and Prioritization
Timeline
Used Car Service Manager
Holiday Automotive
03.2001 - Current
Shipping/receiving Manager, Counter Sales
Diamond Auto Parts
06.1996 - 03.2001
Parts Counter Sales Person
Holiday Automotive
04.1993 - 06.1996
Parts Counter Person/Used Car Technician
Jack Matteson Chevrolet
01.1990 - 04.1993
No Degree - Small Business
MPTC
High School Diploma -
L.P. Goodrich Highschool