Christopher Newton
Fond Du Lac
Summary
I am experienced in operating small, medium and large loading equipment, with current forklift certification, and have an impeccable driving record. I have spent many years in a team environment, managing multiple tasks and coworkers. I am a hard working individual, with a very strong work ethic, and strong moral values. I take pride in everything I do, and believe in doing it right the first time, plus a little extra.
I am very mechanically inclined, always able to figure things out and repair as necessary.
Overview
35
35
years of professional experience
Work History
Used Car Service Manager
Holiday Automotive
03.2001 - Current
- Hire, train and supervise team of service staff members to meet business goals.
- Grew team from 4 to 10 technicians while meeting the needs of our ever growing used car department.
- Analyze service reports to identify areas of improvement.
- Manage a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintain a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Meet with managers to discuss service needs and develop effective and practical solutions.
- Coordinate with other departments to maintain streamlined and productive workflow.
- Develop and maintain positive relationships with managers and coworkers to build rapport and trust.
- Resolve customer complaints in professional and timely manner.
- Plow snow on a team of 5+ drivers, clearing multiply lots carefully, maneuvering tightly around buildings and many lot vehicles.
- Use medium duty, rollback, flatbed truck to move disabled vehicles, and recover vehicles from customer and/or clients property.
- Proficient with gas fork lifts.
Shipping/receiving Manager, Counter Sales
Diamond Auto Parts
06.1996 - 03.2001
- For the last three years of my employee at Diamond, I managed the warehouse and shipping receiving department.
- Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
- Managed shipping and receiving team, overseeing training, schedules and work assignments.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Gathered and processed merchandise returns.
- Enhanced performance of receiving dock associates through training, guidance and motivation.
- Operated forklifts, lift trucks, payloaders, rollback flatbed trucks and cube vans to move items around warehouse and out in the yard.
- Pulled, verified, quality-checked and packaged items for shipment.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Tracked production and quality control systems to proactively identify deficiencies.
- Organized records of our fleet vehicles, maintenance schedules and completed work orders.
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- For the first 2 years of my employee at Diamond I work in phone sales, and at the customer counter.
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
- Professionally answered telephones and responded to customer inquiries.
- Mentored new team members on best practices for exceptional counter service, promoting a culture of continuous improvement.
- Recommended parts that met customer needs, emphasizing quality and usefulness.
- Cross trained in other departments as needed, demonstrating adaptability and commitment to the success of the store team.
- Managed high volumes of incoming calls while maintaining attention to detail at the counter during busy periods.
Parts Counter Sales Person
Holiday Automotive
04.1993 - 06.1996
- Processed transactions accurately, looking up the proper parts for technicians and retail customers, ensuring that they received the correct parts the first time.
- Juggled the wholesale counter, retail counter, advisor counter, and multiple line phone systems.
- Built strong relationships with customers, leading to increased repeat business and positive word-of-mouth referrals.
- Cross trained in other areas of the dealership, gaining valuable perspective into overall business operations.
- Enhanced product knowledge by attending regular training sessions and staying up-to-date on industry trends.
- Assisted in conducting regular inventory audits to maintain accuracy and prevent discrepancies.
- Ordered parts for customers, service department, body shop, ans used car department.
- Increased customer satisfaction by providing knowledgeable assistance and efficient service at the parts counter.
Parts Counter Person/Used Car Technician
Jack Matteson Chevrolet
01.1990 - 04.1993
- Developed strong relationships with clientele through consistent follow-up calls and personalized service and parts recommendations.
- Assisted customers with locating specific parts, leading to a streamlined shopping and service experience.
- Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- I started at Jack Matteson Chevrolet as a Technician and moved into the parts department when an opening became available.
Education
No Degree - Small Business
MPTC
Fond Du Lac, WIHigh School Diploma -
L.P. Goodrich Highschool
Fond Du Lac, WI06-1985
Skills
- Positive attitude
- Multitasking
- Problem-solving
- Technical troubleshooting
- Mechanical diagnostics
- Reliable and responsible
- Time management
- Workflow management
- Trustworthy and honest
- Employee supervision
- Service scheduling
- Operational efficiency
- Work Planning and Prioritization
Timeline
Used Car Service Manager
Holiday Automotive
03.2001 - Current
Shipping/receiving Manager, Counter Sales
Diamond Auto Parts
06.1996 - 03.2001
Parts Counter Sales Person
Holiday Automotive
04.1993 - 06.1996
Parts Counter Person/Used Car Technician
Jack Matteson Chevrolet
01.1990 - 04.1993
No Degree - Small Business
MPTC
High School Diploma -
L.P. Goodrich Highschool
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