Christopher Ney

• Successfully implementing lesson plans, managing classrooms, and instructing students.
• Using cooperative and RTI learning strategies to address the NJ Learning Standards
• Teaching 9th-12th Grade, English Literature
• After School Detention
• Utilizing Google Classroom and Google Tools/Clever/LinkIt Assessment
• Developed engaging lesson plans aligned with curriculum standards.
• Implemented innovative teaching methods to enhance student learning outcomes.
• Collaborated with colleagues to design interdisciplinary projects and assessments.
• Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
• Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
• Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
• Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
• Served on school committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to the overall school climate.
• Guided students through college application process, increasing number of students accepted into their first-choice institutions.
• Utilized data-driven instruction to tailor lessons for improved academic performance.

Detail-oriented and empathetic Customer Service Professional with 9 years of experience in high-volume e-commerce and retail environments. Proven track record of resolving complex customer issues, de-escalating tense situations, and maintaining a [95-100%] Customer Satisfaction (CSAT) score. Deeply committed to Amazon’s "Customer Obsession" principle, leveraging quick problem-solving skills and a Bias for Action to ensure first-contact resolution and exceptional user experiences.

• Utilized CRM systems to track customer interactions and ensure consistent service quality.
• Collaborated with team members to streamline processes, enhancing overall operational efficiency.
• Implemented feedback mechanisms to gather insights, driving continuous improvement in service delivery.
• Analyzed customer feedback data to identify trends and recommend actionable solutions to management.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
• Maintained a high level of product knowledge, providing accurate information to customers.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
• Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.

• Successfully implementing lesson plans, managing classrooms, and instructing students.
• Using cooperative and RTI learning strategies.
• Teaching 9th -12th Grade, English Composition and Literature
• Teaching 9th Grade-READ 180 (Mild Cognitive Impaired)
• Curriculum Writing, Student Mentoring, Extended Day Tutoring
• Cumberland County College- High School Assessment Articulation (PARCC)