Christopher Nidelkoff
Boyceville,WI
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. There is a strong willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Operations Manager
CVS HEALTH CORPORATION
New Hope, Minnesota
04.2021 - Current
- Introduced new methods, practices, and systems to reduce turnaround time.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Devised processes to boost long-term business success and increase profit levels.
- Developed and maintained relationships with external vendors and suppliers.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed systems and procedures to improve operational quality and team efficiency.
- Trained over 100 employees in various tasks
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Maintained top subscription sales in district for 7 consecutive months.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Developed and maintained strong relationships with customers leading to top district sales.
Sales Manager
Emmer Construction
Minneapolis, MN
03.2023 - 09.2023
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Performed analysis of current processes within the sales department to identify areas needing improvement.
- Researched and capitalized on emerging opportunities to build business and expand customer base.
- Tracked and analyzed key quantitative metrics and business trends relating to clients and partners.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Coached, developed and motivated team to achieve revenue goals.
Shift Supervisor
Mcdonalds, PDI FOODS
Robbinsdale, MN
02.2020 - 03.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Delivered successful training to more than 15 employees during tenure, educating on successful work processes and productivity strategies.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Crew Associate
AMC Theaters
Tampa, Florida
12.2019 - 06.2020
- Assisted other team members to achieve goals.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Became familiar with products to answer questions and make suggestions.
- Assisted at 3 total locations
- Cleaned and maintained all areas of restaurant to promote clean image.
- Worked well with teammates and accepted coaching from management team.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Accurately operated cash register to process customer payments.
- Delivered exceptional service as illustrated through multiple positive Google reviews.
- Trained over 10 new crew members.
- Began learning sales by selling AMC memberships.
Education
GED - General
GED.com
N/A05-2022
Some College (No Degree) - Project Management
Colorado Technical University
Colorado Springs, COSkills
- Risk analysis and management
- Logistics Management
- Strategic planning
- Procurement and sales
- Operations management
- Staff Management
- Superb time management
- Customer Service
- Organizational Management
- Inventory Management
- Maintenance Planning
- Retail Space Planning
- Comprehensive problem solving
- Complex problems analysis
- Workflow Optimization
Accomplishments
- Promoted to Operations Manager after 6 months with CVS.
- Maintained top district customer service ratings for 14 months.
- Supervised an amazing team of 17 staff members.
Timeline
Sales Manager
Emmer Construction
03.2023 - 09.2023
Operations Manager
CVS HEALTH CORPORATION
04.2021 - Current
Shift Supervisor
Mcdonalds, PDI FOODS
02.2020 - 03.2021
Crew Associate
AMC Theaters
12.2019 - 06.2020
GED - General
GED.com
Some College (No Degree) - Project Management
Colorado Technical University
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