Christopher Nixon
Glenside,PA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Excellent time management and problem-solving skills.
Overview
34
34
years of professional experience
Work History
Concierge
The Academy House
Philadelphia, PA
10.2023 - Current
- Meets and greets residents check guests and service providers in/out.
- Able to understand and react to emergency response and access control procedures.
- Monitors and operates electronic security control systems and accurately maintains daily logs, records and forms.
- Handled mail and package deliveries, keeping items secure.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Directed incoming calls and messages to appropriate staff or residents.
Concierge
The Saint James Apartments
04.2003 - 09.2023
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Developed relationships with local businesses to secure discounts and special offers for guests.
Administrative Assistant
Sierra Electric
01.2001 - 02.2002
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Designed business card and brochures and documents for advertising.
Concierge
Oakland Marriott Hotel
01.1999 - 01.2001
- Assisted with the creation of the hotels lobby concierge desk, to better guess experience.
- Trained staff in delivering top-quality hotel services in alignment with hotel reputation and mission statement.
- Created and maintained comprehensive database of local attractions and restaurants to assist personnel in recommending guest entertainment.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Assistant Project Coordinator
Pomco Graphics
01.1996 - 01.1999
Concierge/Bellman
The Rittenhouse Hotel
01.1990 - 01.1996
Education
Associate of Arts - Visual Communication
The Art Institute of Philadelphia
Philadelphia, PA06.1991
Skills
- Exotic Service Request Handling
- Personalized Support
- Vendor Interaction
- Project Oversight
- Travel Arrangement Coordination
- Community Relations
References
References available upon request.
Timeline
Concierge
The Academy House
10.2023 - Current
Concierge
The Saint James Apartments
04.2003 - 09.2023
Administrative Assistant
Sierra Electric
01.2001 - 02.2002
Concierge
Oakland Marriott Hotel
01.1999 - 01.2001
Assistant Project Coordinator
Pomco Graphics
01.1996 - 01.1999
Concierge/Bellman
The Rittenhouse Hotel
01.1990 - 01.1996
Associate of Arts - Visual Communication
The Art Institute of Philadelphia
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