Summary
Overview
Work History
Education
Skills
References
Taskforce
Timeline
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Christopher N. Mays

Dunwoody,Ga

Summary

Dynamic hospitality management professional with a proven record of driving operational efficiency and elevating guest satisfaction. Demonstrates expertise in budget management, accounting, and inventory oversight, alongside a strong proficiency in M3 software. Consistently meets and exceeds operational forecasts while optimizing profits through strategic initiatives. Committed to fostering exceptional service standards and enhancing overall guest experiences.

Overview

8
8
years of professional experience

Work History

Task Force General Manager

DT 2 Hospitality
VARIOUS LOCATIONS
09.2019 - Current
  • Directly manage all front office and restaurant operations for various brands, such as Hilton, Marriott, Hyatt, Sonesta, Choice, and IHG. Direct and coordinate the activities of the front desk, reservations, guest services, transportation, and areas. Prepare monthly reports and budget for the front office department. Maximize room revenue and occupancy by reviewing the status daily. Analyze rate variance, monitor the credit report, and maintain close observation of the daily house count. Participate in the selection of personnel. Evaluates the job performance of each employee. Process payroll through ADP for all departments, and be responsible for handling accounts receivable (A/R) and accounts payable (A/P) accounting. Responsible for managing the purchase order process, ordering, and receiving products in a timely manner. Front office operations, reservations, wowing our guests, and POS systems experience. Night Audit Trained, M3, Shift 4, Credit Card Systems. AP/AR, aging reports.

Dual Assistant General Manager

Courtyard / Element Atlanta Midtown
Atlanta, Georgia
11.2022 - 07.2024
  • Provided training, guidance, and support to staff members on proper procedures and policies.
  • Ensured compliance with company policies, procedures, and regulations.
  • Enhanced team engagement and performance with daily updates and informational meetings.
  • Billed all groups, meetings,banquents and collected payments
  • Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports using M3 and Lightspeed.

General Manager

Residence Inn Marriott
05.2017 - 09.2019
  • Oversee the oveverall operations of the hotel
  • Hold daily sales huddles and weekly leadership meetings
  • Complete full budget for all areas of the hotel for upcoming year
  • On site Revenue Manager, successfully manager all operational forecast at a 3% accuracy
  • Create a fun work enviorment and increase associate moral by re-implementiing the morning daily huddles program and doing one-on-one quartley reviews with all associates
  • Increased associate moral whic shows in the associate opinion survey by increasing the score from 72% to 95% in 2018
  • Develop action plan to successfully increase GSS from red zone to green to become top preforming hotel in One Loding portfolio

Education

Bachelor of Arts - Education

Southern University A&M College And University
01.2008

Skills

  • Budget management
  • Microsoft Office
  • Payroll systems
  • Accounting systems
  • M3
  • Profit Sword

References

  • Marie Comer, General Manager Marriott Brand, 267-496-7565
  • Tania Price, Sales Hyatt Brand, 678-526-4600
  • Evelyn Copeland, Director of Sales Marriott Brand, 832-651-4175

Taskforce

  • Assistant General Manager, Hotel Minneapolis Autograph Collection, 05/01/16, 12/31/16
  • Sales Manager, Towne Place Suites Marriott, 03/01/15, 12/31/15
  • Internship, Walt Disney, 01/01/03, 12/31/04

Timeline

Dual Assistant General Manager

Courtyard / Element Atlanta Midtown
11.2022 - 07.2024

Task Force General Manager

DT 2 Hospitality
09.2019 - Current

General Manager

Residence Inn Marriott
05.2017 - 09.2019

Bachelor of Arts - Education

Southern University A&M College And University

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Christopher N. Mays