Christopher Noel
Canal Winchester
Summary
Productive Appraiser adept at completing high volume of appraisals quickly and accurately. Motivated to exceed business expectations while delivering highly accurate results. Proven history of streamlining processes for maximized productivity.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Collision Repair Estimate Manager
Buckeye Nissan Collision Center
07.2020 - Current
- Oversaw daily repair operations, ensuring adherence to safety standards and quality control measures.
- Managed team schedules and resource allocation to optimize workflow efficiency in repair processes.
- Implemented process improvements that reduced turnaround time for repairs while maintaining high service quality.
- Trained and mentored junior technicians, fostering skill development and promoting best practices in repairs.
- Analyzed repair trends and developed strategic initiatives to enhance service delivery and customer satisfaction.
- Led root cause analysis on recurring issues, facilitating solutions that minimized downtime and enhanced equipment reliability.
- Streamlined communication channels between departments which led to more efficient problemsolving.
- Monitored technician performance, identifying areas for improvement and providing constructive feedback.
- Improved repair efficiency by streamlining processes and implementing time-saving strategies.
- Participated in recruitment efforts, assisting in the selection of highly skilled technicians to join the team.
- Reduced repair turnaround times with organized scheduling and efficient resource allocation.
- Maintained up-to-date knowledge of industry trends, incorporating new techniques and technologies into repair processes as needed.
- Oversaw quality assurance processes, ensuring all repairs met established standards before returning equipment to customers.
- Fostered strong relationships with clients through consistently exceptional service delivery.
- Enhanced customer satisfaction by addressing concerns promptly and providing clear communication throughout the repair process.
- Evaluated vehicle damage to create accurate repair estimates
- Collaborated with technicians to determine repair feasibility and processes
- Utilized estimating software to generate detailed cost assessments
- Communicated effectively with customers regarding vehicle repairs and timelines
- Ensured compliance with insurance guidelines for claims processing
- Streamlined estimation processes to enhance turnaround time and accuracy
- Managed multiple projects simultaneously, ensuring timely completion of all assigned tasks.
Auto Damage Field Appraiser
Allstate Insurance Company
04.2019 - 06.2020
- Inspected vehicles involved in accidents and generated reports showing estimated repair costs.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Identified suspicious claims, escalating issues to SIU for further investigation and analysis.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
- Maintained excellent attendance record, consistently arriving to work on time.
- Increased customer satisfaction by resolving cycle time issues.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Auto Collision Estimator
Germain Toyota Scion Of Columbus
12.2010 - 04.2019
- Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
- Inspected new parts and areas of repair to verify correctness and quality.
- Increased customer satisfaction by resolving quality and cycle time issues.
- Worked with customers to understand needs and provide exceptional service.
- Resolved internal problems, improved operations and provided exceptional client support.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Drove operational improvements which resulted in savings and improved profit margins.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines.
- Completed average of 400 body work orders each quarter while maintaining company defined quality standards.
Education
High School Diploma -
Shawnee High School
Springfield, OH5 2000
High School Diploma -
Springfield Clark JVS
Springfield, OHSkills
- Knowledgeable in P&C insurance products and procedures
- Maintaining positive customer feedback results
- Claims process explanation
- Onsite inspection skills
- Customer service expertise
- Team management
- Organization
- Relationship development
- Problem resolution
- Process improvement
- MS Office
- Customer service
- Operational improvement
- Team building
- Communications
- Business operations
- Auto damage appraisal
Accomplishments
- Allstate North Central top Performer for the month of October 2019.
Certification
- I-CAR Platinum Certified
- Toyota Certified Auto Appraiser
Timeline
Collision Repair Estimate Manager
Buckeye Nissan Collision Center
07.2020 - Current
Auto Damage Field Appraiser
Allstate Insurance Company
04.2019 - 06.2020
Auto Collision Estimator
Germain Toyota Scion Of Columbus
12.2010 - 04.2019
High School Diploma -
Shawnee High School
High School Diploma -
Springfield Clark JVS