Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Manager

Christopher Norman

Mesa,AZ

Summary

Dynamic leader with proven expertise overtime in customer service , team leadership , sales training development honed at Sun Devil Auto and CVS Pharmacy. Excelled in enhancing customer satisfaction, driving staff development, and managing budgets effectively. Demonstrated ability to resolve conflicts swiftly, achieving notable improvements in team performance and operational efficiency. Skilled in both verbal and written communication, ensuring high-quality service delivery and maximizing business success.

Overview

14
14
years of professional experience

Work History

Manager

Sun Devil Auto
10.2015 - 12.2024
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Managed and motivated employees to be productive and engaged in work.
  • Established team priorities, maintained schedules and monitored performance.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Controlled costs to keep business operating within budget and increase profits.

Store Manager

CVS Pharmacy
04.2011 - 06.2015
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback

Education

N/A - General Studies

Compton Community College
Los Angeles, CA

High School Diploma - General Studies

Los Angeles Jordan High School
Los Angeles, CA
06.2005

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Staff training and development
  • Goal setting
  • Documentation and reporting
  • Shift scheduling
  • Staff development
  • Policy implementation
  • Conflict resolution
  • Sales management
  • Schedule preparation
  • Workforce management
  • Budget control
  • Product management
  • Key performance indicators
  • Expectation setting
  • Emergency response

    • These are some of the qualities I excell at but not limited to

Accomplishments

2012-2013 Training Coordinator Award

2019 -2020 Top Sales award

2022-2023 Top Sales / Top Store award

Timeline

Manager

Sun Devil Auto
10.2015 - 12.2024

Store Manager

CVS Pharmacy
04.2011 - 06.2015

N/A - General Studies

Compton Community College

High School Diploma - General Studies

Los Angeles Jordan High School

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Christopher Norman