Summary
Overview
Work History
Education
Skills
Timeline
Generic

CHRISTOPHER NYEMA WOLO

Houston,USA

Summary

Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.

Overview

24
24
years of professional experience

Work History

Supervisor-Airport Operations Customer Service (Acting)

United Airlines
11.2022 - Current
  • This position requires effective leadership and communication skills to support and motivate a team of frontline employees from diverse backgrounds. Duties include but are not limited to:
  • Providing leadership and oversight of a work area with frontline employees in an operational environment; assessing and delegating appropriate work assignments to frontline employees;
  • Ensuring consistency on operational service and product delivery; supporting standard work and continuous improvement processes;
  • Providing frontline employees with regular coaching, feedback, and recognition, as appropriate;
  • Supervising the performance of a team and work area to ensure daily operational goals are met; serving as a subject matter expert on safety, service, and procedures;
  • Utilizing the Volare software to understand and contribute critical information to the operation;
  • Partnering with vendor staff to address performance impacting shared goals and service delivery to United's customers;
  • Developing an understanding of the processes and responsibilities of other departments; strengthening commitment to diversity, equity, and inclusion at United.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Frequently inspected production area to verify proper equipment operation.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Devised and implemented processes and procedures to streamline operations.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Gathered, organized and input information into digital database.

Customer Service Rep

United Airlines
03.2022 - Current
  • This position requires the use of friendly, professional, confident, and insightful skills to help resolve customers' travel issues, and to make their experiences a memorable one. Duties include but are not limited to:
  • Managing customers' experience in the airport lobby by assisting with customer/baggage check in process, printing of boarding passes, rebooking reservations, determining alternate flight options, etc.;
  • Maintaining composure and managing issues, while not taking customers frustrations, personally;
  • Serving as a frontline officer at airport travel gates during domestic/ international arrivals and departure;
  • Assisting customers throughout the airport concourse, customs, and at service and operations centers, or during moments of service recovery. navigating challenges by being steady, yet adaptable;
  • Responded to customer requests for products, services, and company information.
  • Promptly responded to inquiries and requests from prospective customers.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Customer Service Resolutions Account Manager

Zurvita LLC
09.2013 - 05.2021
  • This position improved operational effectiveness by using innovation, and multiple tools to resolve complex issues. Responsibilities included but were not limited to:
  • Resolving internal and external customers' issues within a timely fashion.
  • Liaising with various departments within the organization to resolve complex issues;
  • Identifying training opportunities for team members, as needed.
  • Streamlining operational efficiencies by developing customer service protocols and standards.
  • Overseeing multiple accounts and working diligently to meet and exceed performance goals.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

International Trade Coordinator

Huntsman International LLC
03.2006 - 04.2010
  • This position required customer service, data management, trade compliance, incoterms, logistics and inventory management skills to facilitate the transportation (via trucks, barges, railcars, etc.) of various chemicals and raw materials. Responsibilities included, but were not limited to:
  • Liaising with internal stakeholders (distribution centers, inventory management and supply chain and logistics/ transportation departments) to ensure effective movement of products;
  • Managing and maintaining trustworthy relationships with clients in North America, Europe, Africa, Middle East, and Asia;
  • Consulting customs brokers to arrange passage of goods through customs;
  • Forecasting storage levels and analyzing data results to ensure timely shipment and delivery of products to clients' sites; ensuring orders were accurately entered into SAP and extended systems to facilitate accurate invoicing.
  • Investigated discrepancies in shipping documents and resolved issues with vendors.
  • Managed import and export of hazardous materials in compliance with applicable laws and regulations.
  • Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
  • Analyzed shipping reports to identify opportunities for cost savings.

Risk Operations Analyst

JP Morgan Chase & Co
09.2004 - 03.2006
  • In this demanding role, analysts were required to develop and implement strategies to identify, measure and monitor banking risks, across the firm, Responsibilities included but were not limited to:
  • Reconciling, reviewing, and processing identified risks transactions; consolidating evidence to conclude that an account needed to be closed due to suspicious or fraudulent activities; assisting in the recovery of loss by various recovery means; reviewing risk management database reports for compliance and fraud prevention.
  • Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
  • Investigated allegations to check validity and recommend actions to minimize risk.
  • Designed and monitored underwriting scorecards and related predictability.
  • Built and harmonized operations reports for team leaders, senior managers and executives.
  • Instituted regular safety inspections and hazards management strategies to keep operations compliant.
  • Taught employees how to control risks at front line.
  • Identified key risks and mitigating factors of potential investments such as asset types and values, legal and ownership structures and industry segments.
  • Devised new systems and specific processes to handle ongoing monitoring needs for potential risks.
  • Completed statistical reviews to uncover trends, patterns and variations.
  • Conducted statistical analysis and evaluated risk via use of portfolio management software.
  • Monitored industry, technological and economic developments to stay current on potential risks.

Client Associate Team Leader

JP Morgan Chase & Co
09.2001 - 09.2003
  • This role required working extended hours in a fast- paced environment, while serving as the 'face' of the institution in an administrative capacity. Responsibilities included by were not limited to:
  • Approving high risk transactions, and ensuring that defined levels of cash supply were maintained within branch; supporting staff recruitment, appraisals, product training and development;
  • Participating in the development of new processes and the creation of new coaching tools; training team members to comply with all regulatory and security policies and procedures; managing employee schedules to ensure that an exceptional service level is provided to clients during busy periods.
  • Facilitated new client onboarding process and investment account setup.
  • Created business plan and identified target customers by interacting on phone and in person, handling basic inquiries, and providing quotes.
  • Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
  • Assisted brokers and advisors with servicing clients by preparing financial plans, conducting investment research and completing trades and transactions.

Education

Post Graduate Certificate - Advanced International Affairs/Diplomacy

Texas A&M University
College Station, Texas

MBA - Global Management

University of Phoenix
Houston, Texas

Advanced Diploma - French Studies

Université de Cocody-Abidjan

BA - Languages / African Studies

Université de Cocody-Abidjan

Skills

  • Schedule development
  • Staff development
  • Inventory control
  • Data analytics
  • Analytical thinking
  • Operations management
  • Business development
  • Conflict resolution
  • Employee motivation
  • Project management
  • Inventory oversight
  • Change management

Timeline

Supervisor-Airport Operations Customer Service (Acting)

United Airlines
11.2022 - Current

Customer Service Rep

United Airlines
03.2022 - Current

Customer Service Resolutions Account Manager

Zurvita LLC
09.2013 - 05.2021

International Trade Coordinator

Huntsman International LLC
03.2006 - 04.2010

Risk Operations Analyst

JP Morgan Chase & Co
09.2004 - 03.2006

Client Associate Team Leader

JP Morgan Chase & Co
09.2001 - 09.2003

Advanced Diploma - French Studies

Université de Cocody-Abidjan

BA - Languages / African Studies

Université de Cocody-Abidjan

Post Graduate Certificate - Advanced International Affairs/Diplomacy

Texas A&M University

MBA - Global Management

University of Phoenix

Similar Profiles

CREATE PROFILE
CHRISTOPHER NYEMA WOLO
Want your own profile? Create for free at ResumeBuilder.com