CHRISTOPHER OBANA

• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Collaborated with upper management to improve customer service processes and support structures company-wide.

• Responsible for all prepress duties from color matching/separations to setting up customer-supplied art while maintaining compliance with industry and company standards
• Consistently maintain working knowledge of Adobe Suite products such as Photoshop, Illustrator, and InDesign along with other technologies related to the industry
• Foster and maintain working relationships with sales reps and clientele to meet customer demands

Setup and deployed new systems throughout the network

• Maintained office PCs, networks and mobile devices.
• Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
• Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
• Set up PCs, projectors, and microphones for use in video conferencing rooms.
• Managed system-wide operating system and software deployments as well as related software upgrade problems.
• Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
• Configured systems according to prescribed software and hardware frameworks.
• Established, repaired and optimized networks by installing wiring, cabling and devices.
• Improved network efficiency by optimizing configurations and implementing necessary updates.
• Installed, configured and maintained computer systems and network connections.
• Tested new software and hardware prior to deployment.
• Patched software and installed new versions to eliminate security problems and protect data.

• Oversaw network integrity and communications for 7 local and remote locations while implementing and managing all applicable software applications such as Windows Server, RDP, SQL Server, QuickBooks Enterprise Contractor Edition, Microsoft Dynamics, Adobe Creative Suite, and SCADA Applications
• Setup and maintained systems, workstations at remote locations, printers, company firewall/security systems, and communication devices for 150+ employees
• Maintained all service level agreement contracts regarding network and operating systems, as well as setup all physical network systems wiring and hardware for intranet infrastructure
• Constructed and ran all CC and video surveillance systems to all remote locations and configured for off-site remote manipulation, viewing and cataloging
• Created company media and handbooks for reference and training

• Designed forms in Quark Xpress, Forms-X, and Amgraf Mecca III software while utilizing Adobe CS applications and pre-press management software to perform activities
• Collaborated with the Planning & Implementation Group to revise and edit protocols and functionality for improved productivity
• Managed peripherals and related equipment, as well as Unix language/operating systems

• Worked with clients on development and execution of marketing strategies through digital and fine art
• Maintained organization and multi-task projects to meet or exceed deadlines and budget
• Performed logo/corporate identity concept and design, as well as photo manipulation and copywriting

• Composed multi-layered and continuous forms (both hand and computer-generated) to conform to client needs while planning and copywriting forms design
• Implemented Adobe Press applications and Amgraf Mecca III software
• Travelled to various locations to train new employees
• Participated in the Graphics Department Planning Committee