Christopher O'Brien
Virginia Beach,Virginia
Summary
Skilled technician qualified in LAN and WAN environments. Keeps performance high with continuous upkeep and regular maintenance. Quick to troubleshoot and successful at resolving diverse issues.
Overview
9
9
years of professional experience
Work History
Information Systems Technician
United States Navy, USN
Dam Neck, VA
09.2021 - Current
- Installed, configured, and maintained computer hardware and software systems.
- Monitored network performance to identify potential issues and optimize system performance.
- Provided technical support for users with varying levels of IT knowledge.
- Assisted in the development of training materials for end-users on various applications.
- Performed regular maintenance checks on all computers and networks.
- Managed user accounts, permissions, and access rights in accordance with company policy.
- Resolved technical problems related to operating systems, applications, hardware, and networking equipment.
- Maintained records of software license agreements and other documentation related to information systems operations.
- Set up new workstations by installing necessary hardware components and configuring operating systems and applications.
- Coordinated with vendors for the purchase of IT equipment.
- Completed installation, configuration and patching of hardware and software for users.
- Trained new employees on support processes, procedures and knowledge base.
Information Systems Technician
United States Navy, USN
Norfolk, VA
07.2017 - 09.2021
- Installed, configured, and maintained computer hardware and software systems.
- Monitored network performance to identify potential issues and optimize system performance.
- Provided technical support for users with varying levels of IT knowledge.
- Assisted in the development of training materials for end-users on various applications.
- Performed regular maintenance checks on all computers and networks.
- Managed user accounts, permissions, and access rights in accordance with company policy.
- Resolved technical problems related to operating systems, applications, hardware, and networking equipment.
- Implemented security measures to protect data from unauthorized access or modification.
- Configured routers, firewalls, switches, wireless access points, VPNs. according to best practices.
- Troubleshot server issues including memory utilization, disk space usage, backup processes.
- Maintained records of software license agreements and other documentation related to information systems operations.
- Set up new workstations by installing necessary hardware components and configuring operating systems and applications.
- Evaluated existing IT infrastructure against industry standards for efficiency and reliability improvement opportunities.
- Deployed updates using automated tools such as Microsoft SCCM or WSUS.
- Created detailed reports regarding system status and activities.
- Ensured compliance with relevant laws related to information security.
- Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
- Managed user profiles, security access and shared file structures.
- Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
- Trained new employees on support processes, procedures and knowledge base.
- Completed installation, configuration and patching of hardware and software for users.
- Delivered on-site technical support following software implementation and worked with managers to suggest product upgrades and changes.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Provided on-site technical support after project implementation and recommended product changes and upgrades to product managers.
- Diligently followed up with customers about existing orders, informing on status and responding to questions.
- Improved overall company performance through increased IT uptime and effective cost reductions.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Assessed customer bug reports and enhancement requests and prioritized development to streamline response.
- Built and maintained successful relationships with service providers, vendors, dealers and consumers.
- Diagnosed, troubleshot and resolved hardware and system problems.
- Maintained inventory of parts for emergency repairs.
- Analyzed equipment performance records to determine need for repair or replacement.
- Performed data backups and disaster recovery operations.
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
- Monitored network performance to determine adjustments needed.
- Conferred with network users about solutions to existing system problems.
- Installed security software to protect networks.
- Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
- Implemented and provided technical support for voice services and equipment.
- Configured, monitored and maintained email applications or virus protection software.
- Consulted users to determine areas in need of improvement.
- Submitted recommendations regarding infrastructure overhauls.
- Increased system security and performance with proactive changes.
- Gathered data pertaining to customer needs to identify, predict and evaluate system and network requirements.
- Promoted continuous improvement for IT governance processes.
- Planned, tested and supported high-availability infrastructures.
Education
Bachelor of Science - Cyber Security
American Military University
RemoteSkills
- Software Updates
- Software Management
- Equipment Maintenance
- Troubleshooting Skills
- System Diagnostics
- Equipment Setup
- Network Administration
- Troubleshooting
- Technical Troubleshooting
- End-User Support
- Inventory Oversight
- Team Collaboration
- Virus Protection
- Hardware Installation
- Startup and Shutdown Management
- Network Security
- Disaster Recovery
- SOP Writing
- Hardware Expertise
- Attention to Detail
- Quick Learner
Languages
Swedish
Limited
Timeline
Information Systems Technician
United States Navy, USN
09.2021 - Current
Information Systems Technician
United States Navy, USN
07.2017 - 09.2021
Bachelor of Science - Cyber Security
American Military University
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