Christopher O’Grady
Dingmans Ferry,PA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Diligent professional with many years of experience maintaining seamless business operations. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
General Manager
Ronetco Supermarkets
Ledgewood, New Jersey
10.2019 - 08.2024
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Designed sales and service strategies to improve revenue and retention.
- Delegated work to staff, setting priorities and goals.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Established and maintained effective communication with staff members to ensure efficient operations.
Assistant Store Manager
Ronetco Supermarkets
Ledgewood, NJ
05.2013 - 10.2019
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Supervised employees through planning, assignments, and direction.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated and directed activities of businesses or departments concerning production, pricing, and sales.
Training/Hiring Coordinator
Ronetco Supermarkets
Byram, NJ
06.2012 - 05.2013
- Developed and implemented recruitment strategies to attract qualified candidates.
- Conducted interviews with potential employees in order to assess their skills and qualifications.
- Scheduled interviews with hiring managers as well as follow-up meetings when needed.
- Organized training sessions for new hires in order to ensure a smooth transition into their roles.
- Participated in job fairs in order to promote the company's employment opportunities.
- Interviewed new employees and assisted with hiring decision-making.
Bakery Manager
Ronetco Supermarkets
Mansfield, NJ
03.2012 - 06.2012
- Monitored staff performance, providing feedback and guidance to ensure quality standards were met.
- Trained, supervised and evaluated bakery staff on proper baking techniques and safety procedures.
- Ensured compliance with food safety regulations and health codes in the kitchen area.
- Created cost-effective strategies to reduce waste while increasing productivity levels.
- Planned and executed bakery layout and design for optimal operation and customer experience.
Dairy Manager
Ronetco Supermarkets
Franklin, NJ
02.2011 - 03.2012
- Analyzed data generated by automated systems used in the dairy operation process.
- Investigated customer complaints regarding product quality or delivery issues.
- Confirmed pricing accuracy and checked all department signage, maintaining correct sale prices
- Demonstrated working techniques, practices and optimal safety behaviors to workers, maximizing performance and reducing wasteful processes.
Frozen Food Manager
Ronetco Supermarkets
Newton, NJ
09.2008 - 02.2011
- Managed inventory of frozen food products and ensured stock was adequate for customer demand.
- Developed promotional strategies to increase sales of frozen foods, including discounts and special offers.
- Supervised a team of employees responsible for stocking shelves with frozen food items, as well as rotating product to maintain freshness.
- Maintained accurate records regarding inventory levels, purchase orders, shipments received.
- Evaluated individual and team business performance and identified opportunities for improvement.
Dairy/Frozen Food Stocker
Ronetco Supermarkets
Byram, NJ
11.2003 - 09.2008
- Assisted customers in selecting dairy/frozen food items and provided product knowledge to ensure customer satisfaction.
- Stocked shelves with a variety of dairy/frozen food products according to store guidelines and rotated stock as needed.
- Ensured that storage areas were kept clean and organized at all times.
- Conducted regular price checks on all merchandise in order to maintain accuracy on shelf tags.
Education
Some College (No Degree) - Criminal Justice
Sussex County Community College
Newton, NJSkills
- Operations Oversight
- Schedule Management
- Expense Control
- Customer Retention
- Retail Management
- Inventory Management
- Relationship Building
- Team training and development
- Team Player
- Sales Analysis
- Analytical Skills
- Leadership
- Budgeting and cost control strategies
- Community Outreach
Timeline
General Manager
Ronetco Supermarkets
10.2019 - 08.2024
Assistant Store Manager
Ronetco Supermarkets
05.2013 - 10.2019
Training/Hiring Coordinator
Ronetco Supermarkets
06.2012 - 05.2013
Bakery Manager
Ronetco Supermarkets
03.2012 - 06.2012
Dairy Manager
Ronetco Supermarkets
02.2011 - 03.2012
Frozen Food Manager
Ronetco Supermarkets
09.2008 - 02.2011
Dairy/Frozen Food Stocker
Ronetco Supermarkets
11.2003 - 09.2008
Some College (No Degree) - Criminal Justice
Sussex County Community College
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