Christopher Ogudu
Information Security Consultant
Washington,DC
Summary
A computer security professional with over 7 years of progressive experience in the information technology industry and multiple certifications to show continuous learning and improvement. Demonstrated skills in identifying business risks and compliance issues and designing proactive solutions. Always ready to help the team achieve the company's goals.
KEY ACCOMPLISHMENTS:
- Led a team project that involved researching and creating knowledge base articles.
- Attention to detail and thorough problem-solving skills to provide excellent customer service.
- Passionate to acquire new skills and adapting them to deliver results
- Supported the planning, delivery, and maintenance of applications during an SDLC
- Excellent time management with great communication skills
- Tested, documented, implemented, and maintained new or modified programs
- A confident and patient technologist with the ability to develop and maintain a professional rapport with colleagues and clients through effective communication.
Overview
9
9
years of professional experience
Work History
Information Security Consultant
Office IT Services, Verizon
11.2021 - Current
- Ensuring user data protection is priority as data custodians by ensuring access control and data encryption are enforced per established organization’s policy.
- Responsible for monitoring, maintenance, and reports on MDF and IDF infrastructures.
- Providing MDM support including device setup, monitoring, and ensuring compliance.
- Providing hardware scans and diagnostics, recommending device upgrades, and coordinating replacement logistics with users.
- Monitoring and ensuring user devices are consistently backed up and up to date.
- Providing wireless network configuration, management, and troubleshooting.
- Providing Smart device management and support (iOS, Android, and Internet of Things).
- Continuously checking logs for data, user logins, and file permissions to monitor data safety and end-user efficiency.
- Maintained use of Splunk for security events monitoring.
- Participated in creating device hardening techniques and protocols.
- Created cybersecurity best practice communications to educate staff against known threats and potential vectors of attack which increased social engineering awareness by 75%.
- Monitoring of data files and regulating access to protect secure information.
IT Support Specialist II
Library of Congress
08.2020 - 11.2021
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- 24/7 rotation on Call Support for major system outages which led to 25% reduced downtime.
- Promoted efficiency among departments with prompt resolution of system issues.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Translated complex technical issues into digestible language for non-technical users.
- Researched product and issue resolution tactics to address customer concerns.
- Deployed software and hardware updates and patches to increase speed and performance.
IT Support Engineer
Captec Nursing Academy
01.2014 - 03.2020
- Diagnosing and resolving software and hardware incidents, including operating systems and across different software applications.
- Assisting users with any logged IT-related incident when called upon.
- Taking ownership of issues by carrying out problem analysis to implement temporary or permanent fixes to restore service to customers as soon as possible.
- Escalating incidents to other support teams where necessary.
- Accurately recording, updating, and documenting requests using ServiceNow.
- Installing and configuring new IT equipment.
- Resolving incidents and upgrading different types of software and hardware.
- Attending internal training as necessary to keep up to date with latest technology and internal system processes.
Education
Bachelor of Science - Cybersecurity Technology
12.2024
Associate of Science - Information Technology
12.2022
Skills
- Operation and Information Security
- Technical Presentations
- Data Encryption
- Threat Research
- NIST Cybersecurity Framework SP 800-53
- Plan of Actions & Milestones (POA&M)
- Health Information Portability and Accountability Act (HIPAA)
- Network Hardware and Software Maintenance
- Troubleshooting and Modifications
- Network Performance Monitoring
TECHNICAL TOOLS
- Active Directory User accounts/GPO
- Splunk
- ServiceNow
- Centrify/Idaptive
- DUO
- SCCM
- IIS, Citrix
- VMware AirWatch
- Workspace ONE Intelligent Hub,
- SolarWinds Remote control.
- MS Office Suite 2003-2021, Maas 365, Office 365
- Google G-Suite
- Nice monitoring systems
- Symantec WSS Agent
- Lookout Work
- Pulse Secure
- Norton Ghost
- Wire Shark
- Symantec Antivirus, McAfee Encryption
- Forcepoint DLP,
- IDS/IPS,
- SonicWall Firewall
- WebEx, BlueJeans
- Druva inSync,
- MacOS, Win11, Win10, Win8, Win7, Linux, IOS, Android, AWS, Google Cloud.
Certification
- CompTIA Network+
- CompTIA Security+
- CompTIA IT Operations Specialist - CIOS
- CompTIA Secure Infrastructure Specialist – CSIS
- CompTIA Cybersecurity Analyst+ - CySA+
- CompTIA Security Analytics Professional - CSAP
- SAFe Scrum Master
Timeline
Information Security Consultant - Office IT Services, Verizon
11.2021 - Current
IT Support Specialist II - Library of Congress
08.2020 - 11.2021
IT Support Engineer - Captec Nursing Academy
01.2014 - 03.2020
University of Maryland Global Campus - Bachelor of Science, Cybersecurity Technology
Prince George’s Community College - Associate of Science, Information Technology
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