Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Okvist

Vandemere

Summary

Dynamic and results-driven professional with extensive experience at Walmart, excelling in inventory organization and cash auditing. Proven ability to enhance customer satisfaction through effective problem-solving and team leadership. Skilled in shipping and receiving, with a strong focus on achieving operational efficiency and fostering employee loyalty.


Overview

14
14
years of professional experience

Work History

Dockworker

River Dunes, Nc
02.2023 - 11.2024
  • Followed verbal and written instructions to properly move and ship products.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.

Assistant Store Manager

Aldi
04.2022 - 02.2023
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

Assistant Store Manager

Walmart
08.2020 - 04.2022
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

Department Manager

Walmart
06.2017 - 08.2020
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Developed detailed plans based on broad guidance and direction.

Customer Service Associate

Lowe's
02.2011 - 06.2017
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled billing and payment issues by following guidelines and resolving disputes.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

High School Diploma -

Pamlico Co High School
Pamlico, NC
12-2010

Skills

  • Product verification
  • Shipping and receiving
  • Inventory organization
  • Freight loading
  • [Software] expertise
  • Cash auditing
  • Billing
  • POS systems operations
  • Records maintenance

Timeline

Dockworker

River Dunes, Nc
02.2023 - 11.2024

Assistant Store Manager

Aldi
04.2022 - 02.2023

Assistant Store Manager

Walmart
08.2020 - 04.2022

Department Manager

Walmart
06.2017 - 08.2020

Customer Service Associate

Lowe's
02.2011 - 06.2017

High School Diploma -

Pamlico Co High School

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