Christopher O'Neil
Sycamore
Summary
At Naperville Exhaust Works, I spearheaded store operations, enhancing customer satisfaction and boosting sales through strategic inventory management and a customer loyalty program. My adept problem-solving skills and effective communication fostered a positive environment, achieving notable increases in profitability and customer retention.
Overview
5
5
years of professional experience
Work History
Store Manager and Technician
Naperville Exhaust Works
08.2019 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Worked with diverse types of weather and ground conditions.
Education
High School Diploma -
Geneva High School
Geneva, IL06-1990
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Customer service management
- Store opening and closing
- Friendly and positive
- Outstanding communication skills
- Cash management
- Supply ordering
Timeline
Store Manager and Technician
Naperville Exhaust Works
08.2019 - Current
High School Diploma -
Geneva High School
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