Christopher O'Neill

• Successfully implemented and launched 6 customers on the Ohanafy system within a 12-week timeline, ensuring smooth transitions and user adoption.
• Configured Salesforce automation flows, custom reports, report types, and dashboards to meet specific client needs, enhancing reporting capabilities and operational efficiency.
• Managed comprehensive field configurations, page layouts, and Salesforce Maps routing and scheduling, optimizing user experience and navigation.
• Integrated Ohanafy with accounting and POS software, streamlining data flow and improving overall system functionality for clients.
• Developed custom mobile app configurations to enhance accessibility and usability for end-users, improving client satisfaction.
• Led data migration efforts, acting as a project manager and data architect, ensuring successful data transfers between systems with minimal disruption.
• Cultivated strong relationships with customers through effective communication, requirement gathering, and translating needs to the development team for implementation.
• Installed and configured the latest software packages to maintain up-to-date functionality and security for client systems.
• Demonstrated strong soft skills typical of a Salesforce admin, including project management, client interaction, and problem-solving, to drive successful project outcomes.

• Successfully led over 40 implementation projects focused on data transfer, transformation, and integration, ensuring timely delivery and adherence to project specifications.
• Proficiently utilized Salesforce Data Loader and Inspector, alongside advanced Google Sheets functionalities, to build templates, clean, and manipulate data.
• Leveraged formula tools, including VLOOKUPs, to efficiently process and transform large datasets across thousands of Google Sheets, enhancing data accuracy and usability.
• Utilized SQL queries for extracting and importing data, ensuring seamless integration between systems and minimizing data discrepancies.
• Collaborated closely with cross-functional teams—developers, administrators, and project managers—to streamline data migration processes and optimize overall project efficiency.
• Conducted comprehensive data mapping and transformation activities, maintaining data integrity and compliance with project requirements throughout migration efforts.
• Developed and maintained detailed documentation for data migration processes, including standard operating procedures and best practices, facilitating knowledge sharing and training.
• Executed thorough data quality analysis and implemented effective data cleansing strategies, resulting in improved data accuracy and consistency across all projects.
• Actively contributed to continuous improvement initiatives by leveraging insights from past projects to refine data migration methodologies and tools, enhancing team performance.

● Checked customer orders, labeling and documentation prior to shipment to avoid delays.
● Prepared packages for shipping and determined most economical shipping methods.
● Organized deliveries by sorting and stocking receivables.
● Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
● Maintained a clean, organized, and safe working environment.

● Organized physical files, tracking spreadsheets and reports.
● Organized materials and distributed to staff members.
● Managed reception area and took telephone calls.
● Maintained vendor files and entered invoices into excel.
● Participated in company and department meetings.
● Built professional working relationships with peers and supervisors.