Christopher O'Neill
189 Throgs Neck Blvd
Summary
Dedicated professional with extensive management and leadership experience in caregiving environments. Expertise in team leadership, daily operations management, and high-quality service delivery with a focus on empathy and individual needs. Proficient in effective communication, problem-solving, and organizational strategies, consistently demonstrating reliability and a people-first approach.
Overview
13
13
years of professional experience
Work History
Caregiver
PPL
11.2024 - Current
- Assist elderly patients with activities of daily living (ADLs), including bathing, grooming, dressing, toileting, and mobility.
- Provide companionship and emotional support to reduce isolation and improve mental well-being.
- Prepare nutritious meals in accordance with dietary needs and assist with feeding when necessary.
- Monitor and document changes in the patient’s physical condition, behavior, or mood and report concerns to family members or healthcare professionals.
- Administer or remind patients to take prescribed medications as directed.
- Assist with mobility, transfers, and use of assistive devices to prevent falls and injuries.
- Perform light housekeeping duties, including laundry, cleaning patient living areas, and maintaining a safe and sanitary environment.
- Accompany patients to medical appointments, errands, and social activities as needed.
- Follow individualized care plans and adhere to safety, infection control, and confidentiality standards.
- Respond promptly and appropriately to emergencies or changes in patient condition.
- Maintain accurate records of care provided and communicate effectively with healthcare teams and family members.
Store Manager
Walgreens
08.2016 - 08.2024
- Responsibilities:
- Managed and responded to a high volume of company emails throughout the workday, ensuring timely, accurate, and professional communication at all times. Responsibilities included reviewing incoming correspondence, prioritizing messages based on urgency and business impact, and providing clear, well-written responses to internal teams, management, and external contacts. Maintained strong attention to detail when addressing inquiries, resolving issues, and following up on pending matters to ensure efficient workflow and effective communication.
- Monitor and analyze the customer service provided by team members.
- Offer reminders, training, and encouragement, develop action plans for improvement in both retail and pharmacy.
- Greet customers and clinic patients and help with products and services.
- Resolve customer complaints and help respond to customers' special needs.
- Supervise operation of the store and pharmacy, including opening/closing/changing shifts, task delegation and scheduling team members.
- Supervises the control of the store money including register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping including ledger, invoice, cash reports and time records. Ensure execution of District Manager operational feedback.
- Implement store organization through proper hiring and placement, scheduling of work assignments and delegation.
- Manage operations of assigned locations including strict compliance with all applicable laws and regulations, including but not limited to the sale of alcohol, tobacco, fresh food, and pharmacy products.
- Responsible for the safe and timely delivery and pickup of vaccines, including COVID-19, influenza, shingles, and other immunizations, in accordance with company procedures and safety regulations. Ensured that all designated locations received vaccines and pharmacy supplies on schedule to support uninterrupted patient care and pharmacy operations. Maintained accuracy, reliability, and attention to detail while handling sensitive medical products, and coordinated effectively with pharmacy staff and multiple locations to confirm deliveries, resolve issues, and meet strict timelines.
Assistant Manager
Footlocker
08.2012 - 08.2015
- Achieved operational efficiency by assisting Store Manager with daily procedures.
- Motivated sales team to meet goals and enhance customer service experiences.
- Drove sales growth by coaching associates on upselling and customer engagement techniques.
- Monitored KPIs to improve sales targets and address performance gaps proactively.
- Facilitated recruitment and onboarding to maintain optimal staffing and productivity.
- Ensured accurate inventory management through effective stocking and visual merchandising.
Education
High School Diploma -
James Monroe High School
Bronx, NY01-2009
Skills
- OSHA License, Certificate issued by FDNY CAT: C36
- Knowledge of Microsoft office Suites, Bilingual, Fluent in both English and Spanish, Leadership, Team Building, Problem Solving, Project Management, Goal Oriented, Motivating, Empathy, Time Management
- Retail Management
- Project Management
- Team management
- Excellent Interpersonal communication skills
- Problem resolution
- Elderly care
- Housekeeping
- COVID-19 safety policies
- HIPAA compliance
Languages
Spanish
Native or Bilingual
Timeline
Caregiver
PPL
11.2024 - Current
Store Manager
Walgreens
08.2016 - 08.2024
Assistant Manager
Footlocker
08.2012 - 08.2015
High School Diploma -
James Monroe High School
Leadership
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.