Christopher Orland
Orlando,FL
Summary
Committed to team collaboration and adapting to dynamic environments, with focus on communication and problem-solving.
Professional with robust experience in hospitality and customer service, ready to excel in supporting operations. Proven ability to enhance customer experiences through strong interpersonal skills, effective communication, and attention to detail. Known for reliability, adaptability, and team collaboration to meet and exceed expectations. Skilled in maintaining equipment, managing inventory, and ensuring seamless, enjoyable experience for all customers.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Jiu Jitsu Instructor (Assistant)
Gracie Jiu Jitsu Ocoee
Ocoee, FL
10.2023 - 11.2025
- Instructed diverse classes, promoting effective learning and engagement in Jiu Jitsu techniques.
- Developed training programs tailored to various skill levels, enhancing student performance and retention.
- Monitored student progress, providing individualized feedback to improve technique and confidence.
- Implemented safety protocols during training sessions, ensuring a secure environment for all participants.
- Fostered discipline, respect, and teamwork among students by emphasizing the importance of these values within the Jiu Jitsu culture.
Mail Services Clerk
Grand Oaks Mail Center
Orlando, FL
03.2019 - 01.2021
- Processed incoming and outgoing mail efficiently to meet daily operational targets.
- Maintained accurate records of mail deliveries and service requests using tracking systems.
- Assisted in training new staff on mail sorting procedures and safety protocols.
- Improved workflow by reorganizing mail distribution routes for enhanced efficiency.
- Received, sorted, and distributed incoming mail.
- Assisted customers with inquiries, providing prompt and knowledgeable responses to resolve any issues or concerns.
- Built positive relationships with clients through excellent communication skills, addressing their needs promptly and professionally during pick-ups or drop-offs of packages/mail items.
- Reduced errors in delivery by verifying recipient information and confirming addresses prior to distribution.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Host/Busser
BlackRock Inc.
Orlando, FL
05.2018 - 08.2018
- Greeted and seated guests, ensuring positive first impressions and enhancing customer experience.
- Managed reservation systems, optimizing seating arrangements for maximum efficiency during peak hours.
- Developed strong relationships with repeat customers, fostering loyalty through personalized interactions.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Golf Cart Attendant
Omni Orlando Resort at ChampionsGate
Orlando, FL
11.2017 - 08.2018
- Implemented feedback from guests to improve service delivery and guest satisfaction levels.
- Built and established positive relationships with patrons, team members and supervisors.
- Ensured timely availability of carts for customers by promptly preparing and staging them prior to tee times.
- Prepared golf carts daily by stocking pencils, tees, scorecards, and towels.
- Contributed to a positive atmosphere by fostering friendly interactions between staff and guests.
- Provided exceptional customer service to guests, ensuring a welcoming and enjoyable experience.
- Collaborated with team members to streamline cart distribution processes during peak times.
- Maintained cleanliness and organization of golf cart area, promoting a professional environment.
- Improved customer satisfaction by providing exceptional service and assistance to golfers.
- Resolved guest concerns in a timely manner by addressing issues with professionalism and courtesy.
Education
High School Diploma -
Olympia High School
Orlando, FL05-2018
No Degree - Business
Valencia College
Orlando, FL05-2028
Skills
- Conflict resolution
- Team building expertise
- Constructive feedback delivery
- Workplace safety
- Member assistance
- Team player mentality
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Reliability and punctuality
Accomplishments
- Resolved product issue through consumer testing.
Certification
Completed 4 certificates through Google's Cybersecurity Coursera. Those certificates include, Manage Security Risks, Foundations of CyberSecurity, Connect and Protect: Networks and Network Security, and Tools of the Trade: Linux and SQL.
Section name
Authorized to work in the US for any employer
Languages
English
Full Professional
Timeline
Jiu Jitsu Instructor (Assistant)
Gracie Jiu Jitsu Ocoee
10.2023 - 11.2025
Mail Services Clerk
Grand Oaks Mail Center
03.2019 - 01.2021
Host/Busser
BlackRock Inc.
05.2018 - 08.2018
Golf Cart Attendant
Omni Orlando Resort at ChampionsGate
11.2017 - 08.2018
High School Diploma -
Olympia High School
No Degree - Business
Valencia College