Hi, I’m
Christopher Ortiz
Phoenix,AZ
Summary
Highly skilled Help Desk Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service.
Overview
10
years of professional experience
Work History
Trapp Technology
Service Desk Technician
06.2018 - Current
Job overview
- Documented support interactions for future reference.
- Configured hardware and granted system permissions to new employees.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Provided basic end-user troubleshooting and desktop support.
- Provided on-call support for critical issues related to Quickbooks.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Assisted between 30-70 clients per day both via Chat and Phone support
- Installed, modified, and repaired software and hardware to resolve technical issues
GameStop
Senior Guest Advisor
09.2014 - 01.2016
Job overview
- Explained amenities of Membership to guests and proactively maintained current knowledge of guest services status.
- Established and maintained positive working relationships with colleagues and modeled exemplary teamwork in front of guests.
- Anticipated guests' needs, responded promptly and courteously and acknowledged each guest during busiest of times.
- Resolved guest complaints and followed up to confirm guest satisfaction with solution.
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Worked During Promotional/Overnight Sales & Holiday events
Fry's Food And Drug
Produce Clerk
05.2013 - 12.2014
Job overview
- Checked for outdated and overripe grocery items and removed from inventory.
- Pleasantly greeted customers and provided prompt and courteous service.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Maintained availability for emergency shift pickups
Education
Washington High SchoolPhoenix, AZ
High School Diploma
05.2012
University Overview
- Elected Captain of Speech and Debate (2012)
- Washington Vocal Ensemble Member
Skills
- Software and Hardware Issues
- Microsoft Active Directory
- Microsoft Windows and Office
- Closing Tickets
- Support End-Users
- VPN Configurations
- Technical Support Triage
Timeline
Service Desk Technician
Trapp Technology
06.2018 - Current
Senior Guest Advisor
GameStop
09.2014 - 01.2016
Produce Clerk
Fry's Food And Drug
05.2013 - 12.2014
Washington High School
High School Diploma
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