Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Ortiz

Christopher Ortiz

Pecos,NM

Summary

Passionate and dependable IT professional with hands-on experience in system administration, cross-platform support, cybersecurity, and development at New Mexico Highlands University. A true jack of all trades, skilled in troubleshooting Windows, macOS, and Linux environments while ensuring system reliability and user satisfaction. Recognized as easy to work with, approachable, and a strong team player who communicates clearly and learns quickly. Passionate about technology and always eager to grow, adapt, and contribute to shared success. Committed to continuous learning and delivering solutions that make a real difference.

Overview

7
7
years of professional experience

Work History

Technician Aid Hybrid 3

New Mexico Highlands University
08.2023 - Current
  • Primarily assigned to the IT infrastructure team, supporting network systems, hardware management, and server operations
  • Assisted with new employee onboarding by configuring user accounts, setting up workstations, and ensuring proper network access and security compliance.
  • Collaborated with senior technicians to ensure accurate equipment functionality and configuration.
  • Provided clerical and administrative support including filing, data entry, scheduling, and email correspondence.
  • Provided administrative and operational support across all branches of the IT department, including help desk, networking, cybersecurity, and systems teams.
  • Supported IT ticket tracking and triage by logging issues, escalating tickets, and following up with end users and support staff to ensure functional operations.
  • Supported cross-platform system administration by maintaining and troubleshooting Windows, macOS, and Linux operating systems in both user and lab environments.
  • Delivered live demos and walkthroughs for new or old software, hardware, and new internal tools to staff and leadership, adapting technical language for non-technical audiences.
  • Communicated with external vendors to coordinate hardware/software orders, request, schedule services, and follow up on deliveries and product support.
  • Collaborated on network infrastructure projects, assisting with equipment setup, configuration, and troubleshooting using tools such as PuTTY and command-line interfaces.
  • Ongoing support has been provided for software license management, including tracking usage, assisting with renewals, and ensuring compliance with institutional policies.
  • Contributed to the containment, investigation, and documentation of a live cyberattack as part of cybersecurity incident response.

Technician Aid Hybrid 2

New Mexico Highlands University
08.2023 - 08.2024
  • Assisted with new employee onboarding by configuring user accounts, setting up workstations, and ensuring proper network access and security compliance.
  • Collaborated with senior technicians to ensure accurate equipment functionality and configuration.
  • Provided clerical and administrative support including filing, data entry, scheduling, and email correspondence.
  • Provided administrative and operational support across all branches of the IT department, including help desk, networking, cybersecurity, and systems teams.
  • Supported IT ticket tracking and triage by logging issues, escalating tickets, and following up with end users and support staff to ensure functional operations.
  • Supported cross-platform system administration by maintaining and troubleshooting Windows, macOS, and Linux operating systems in both user and lab environments.
  • Delivered live demos and walkthroughs for new or old software, hardware, and new internal tools to staff and leadership, adapting technical language for non-technical audiences.
  • Communicated with external vendors to coordinate hardware/software orders, request, schedule services, and follow up on deliveries and product support.
  • Collaborated on network infrastructure projects, assisting with equipment setup, configuration, and troubleshooting using tools such as PuTTY and command-line interfaces.
  • Ongoing support has been provided for software license management, including tracking usage, assisting with renewals, and ensuring compliance with institutional policies.
  • Contributed to the containment, investigation, and documentation of a live cyberattack as part of cybersecurity incident response.

Volunteer Coach

Pecos Highschool
08.2024 - Current
  • Learning and adapting quickly to new changes to technology and software applications.
  • Developing strong communication and organizational skills through working on group projects.
  • Manage time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Manage needed softwares and utilization of external technology to enhance team productivity.

Landscaper

New Mexico State Capitol
05.2023 - 08.2023
  • Operated and maintained landscaping equipment such as mowers, trimmers, blowers, and hedge cutters.
  • Assisted with hardscape installations including patios, walkways, and retaining walls.
  • Communicated with clients to ensure satisfaction and adjust services based on specific needs.

Tours and Information

New Mexico State Capitol
03.2022 - 08.2022
  • Delivered clear and accurate information on state history, government functions, and architectural features.
  • Collaborated with other departments and staff to enhance visitor experience and public engagement.
  • Assisted in coordinating group tours and managing daily schedules to ensure smooth visitor flow.

Shift Leader

Dairy Queen Grill & Chill
01.2019 - 11.2021
  • Supervised and supported team members during shifts to ensure smooth, efficient store operations.
  • Trained new employees on food preparation, customer service, and safety procedures in line with DQ standards.
  • Ongoing support has been provided for software license management, including tracking usage, assisting with renewals, and ensuring compliance with institutional policies.
  • Assisted with inventory management, restocking, and placing supply orders as needed.

Survey Assistant

Billingsley Engineering
03.2018 - 08.2020
  • Collaborated with licensed surveyors to measure land features and construction sites using GPS, total stations, and levels.
  • Marked site reference points and boundaries using engineering plans.
  • Maintained and set up equipment to guarantee precision in data gathering.
  • Seasonally will help in position if to much work arises.

Education

Bachelor of Science - Computer Science

New Mexico Highlands University
Las Vegas, NM
05.2026

Skills

  • Operating System Support: Proficient in macOS, Windows, Linux, and UNIX installation, configuration, and troubleshooting
  • Networking Basics: Understanding of TCP/IP, DNS, DHCP, Wi-Fi troubleshooting
  • Scripting & Programming: Working knowledge of Python, JavaScript, CSS, HTML, and Swift, for automation, system tools, log parsing, and process optimization
  • Customer Service: Strongcommunication skills for explaining technical issues in a user-friendly way
  • Problem-Solving: Logical, methodical approach to diagnosing and resolving issues
  • Team Collaboration: Working with IT teams, vendors, and non-technical users
  • Problem-solving
  • Friendly, positive attitude

Timeline

Volunteer Coach

Pecos Highschool
08.2024 - Current

Technician Aid Hybrid 3

New Mexico Highlands University
08.2023 - Current

Technician Aid Hybrid 2

New Mexico Highlands University
08.2023 - 08.2024

Landscaper

New Mexico State Capitol
05.2023 - 08.2023

Tours and Information

New Mexico State Capitol
03.2022 - 08.2022

Shift Leader

Dairy Queen Grill & Chill
01.2019 - 11.2021

Survey Assistant

Billingsley Engineering
03.2018 - 08.2020

Bachelor of Science - Computer Science

New Mexico Highlands University

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