Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Otemolu

Capitol Heights,MD

Summary

Service-oriented professional rings proven history of facilitating guest satisfaction in hospitality roles. Responds to guest requests and complaints with immediate information and resolutions. Highly organized Concierge with a background in providing top-notch customer service in luxury environments. Skilled in responding promptly to guest inquiries and concerns, managing reservations, and coordinating special events. Strengths include strong problem-solving skills, time management, multitasking, and ability to maintain calm under pressure. Notable for creating personalized experiences that enhance customer satisfaction and loyalty. Experienced Executive Concierge with background in managing high-end customer service operations. Skilled at coordinating business and personal requests, providing detailed information, and ensuring client satisfaction. Possess strong communication skills, problem-solving abilities, and commitment to maintaining confidentiality. Past roles demonstrate significant impact through increased guest satisfaction ratings and streamlined concierge processes. Resourceful Executive Concierge with deep understanding of high-productivity workflows and efficient task completion. Skilled in guest relations, event coordination, and personalized service delivery. Excel at communication, problem-solving, and time management to ensure exceptional guest experiences and operational excellence. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

1
1
year of professional experience

Work History

Concierge Agent

moscomgroup
Riverdale, MD
03.2024 - Current

.

  • Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
  • Maintained knowledge of local attractions, events, and nightlife to offer current advice.
  • Ensured that all guest complaints were addressed in a timely manner.
  • Facilitated communication between guests and hotel services, such as housekeeping and dining.
  • Prepared daily reports on guest requests and concierge activities.
  • Handled guest inquiries and resolved issues promptly to ensure satisfaction.
  • Maintained an up-to-date knowledge of local events and attractions to recommend to guests.
  • Performed administrative duties such as filing paperwork and responding to emails.

Education

GED -

S C O A MOTORS
Lagos
01-1979

High School Diploma -

Nigeria Premier College
Lagos Nigeria
08-1977

Skills

  • Front desk support
  • Event planning
  • Community relations
  • Service orientation
  • Property tour management
  • Guest reservation management
  • Reservation coordination
  • Relationship building
  • Strong interpersonal skills
  • Guest services

Timeline

Concierge Agent

moscomgroup
03.2024 - Current

GED -

S C O A MOTORS

High School Diploma -

Nigeria Premier College
Christopher Otemolu