HEATHER GRILLO
Linden,NJ
Summary
Organized Clerk with background in managing clerical tasks ranging from record keeping to office management. Known for precision in handling correspondence, coordinating documents and organizing office systems. Strengths include problem-solving skills, strong multitasking abilities, and proficient communication. Significant contribution made in streamlining processes and enhancing efficiency of work-flow in previous roles.
Overview
33
33
years of professional experience
Work History
Clerk II
City of LInden
Linden, NJ
12.2019 - Current
- Prepared deposits according to established procedures.
- Daily and monthly reconciliation of three housing accounts
- Submits monthly financial paperwork to Treasury.
- Mailing out summonses, certified.
- Mailing notice of violations.
- Created memos, letters, emails, and reports, as requested by the Health Officer.
- Assisted customers with inquiries and complaints in a professional manner.
- Trained staff members to perform work activities and use GovPilot.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Liaison between the Health Department and elected officials in regard to public concerns.
- Continuously in contact with GovPilot support to ammend the modules to better meet the needs of the Health Department.
- Administratively support 2 housing inspectors
- Receive, enter and assign concerns to inspectors.
- Lead clerk for Report a Concern and CCO modules.
- Displays expert use of GovPilot program to manage Report a Concern and CCO modules.
Receptionist/Billing
Olin Dental Group
Rahway, NJ
05.2017 - 11.2019
- Greets each patient pleasantly and provides sign in sheet.
- Adheres to strict HIPAA guidelines.
- Prepares and submits claim form for dental insurance.
- Schedules, reschedules and handles cancelled appointments.
- Assists patients in completing all necessary forms.
- Confirms patient insurance benefits and checks claim statuses.
- Displays expert use of Dentrix program to manage patient files.
- Organizes referrals to other dental specialists.
- Prepares accounts that have severely past due balances and transfers those cases to a collection agency.
- Collects payments and applies them to patient accounts.
- Communicates with insurance providers to ensure and denied claims are resolved and resubmitted.
Customer Service Manager
People For Animals
Hillside, NJ
09.2014 - 02.2017
- Successfully managed the activities of 5 team members
- Worked hand in hand with my team members, rotating in and out of their specific job tasks, earning their respect and building a strong foundation for "our" team.
- Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
- Maintains confidentiality of client and patient financial and medical information.
- Analyze and appropriately identify occurrences requiring documentation in patient records; consistently documenting such occurrences promptly and correctly, using proper documentation practices and correct medical terminology when indicated.
- Scanned and retained medical records from other veterinary offices..
- Prepared and reviewed records and consent forms.
- Ordered, inventoried and restocked supplies.
- Provide superior levels of customer service through prompt and courteous service in person, by phone or through email.
- Register clients and their animals at intake, concluded files and prepare paperwork for discharge.
- Processed payments at time of services rendered and refunds when needed; Creates accurate and complete estimates of fees; able to correctly explain charges for products and services to clients.
- Responsible for answering phones quickly and in a timely manner, answering customer questions, correctly making appointments, and scheduling surgery.
- Educating clients regarding surgery, wellness services and products offered at PFA.
- Offers appropriate products to ensure every client and patient receives consistently high quality services.
- Recorded surgical procedures on a daily basis for each animal spayed/neutered in the clinic.
- Prepared and labeled medications sent home with patient and informed client of administration techniques.
- Scanned incoming documentation.
Headbookkeeper
Pathmark Stores Inc. / The Great A & P Tea Company
Garwood, NJ
06.1992 - 08.2013
- Counted cash drawers and made bank deposits.
- Researched and resolved accounts payable discrepancies.
- Rapidly and efficiently prepared store cash and change orders.
- Processed daily and weekly Vault and ATM audits with a zero error rate.
- Coordinated daily cash reconciliation at a high-volume location.
- Facilitated successful internal and external audits through sound and thorough documentation resulting in consistent scores of 95% and higher..
- Worked night and weekend shifts.
- Promptly resolved all customer requests, questions and complaints in a gracious manner and in accordance with company policies and referred unresolved customer grievances to designated departments for further investigation.
- Supervised, trained and developed team members on accounting principles in accordance with company policies and procedures.
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Cross-trained and backed up other customer service managers.
- Replenished supplies, bags and other materials at each cash register.
- Cleaned and organized the store, including the checkout desk and displays.
- Operated a cash register for cash, check and credit card transactions with 99% accuracy.
- Processed cash, credit cards, checks, gift cards and coupons.
- Sold money orders, New Jersey state lottery, postage stamps, wire transfers and bill pay.
- Processed payroll, daily and weekly, for 80 employees using Kronos
- Enforced established payroll-related policies, procedures and regulations and adherence to company and governmental policies. .
- Resolved employee-related payroll disputes through proactive communication.
- Processed terminations.
Education
High School Diploma -
Rahway High School
Rahway, NJ06-1991
Skills
Self-motivated, Clerical support, Interpersonal and written communication, Office administration, Bookkeeping, Organization skills, Time management
Timeline
Clerk II
City of LInden
12.2019 - Current
Receptionist/Billing
Olin Dental Group
05.2017 - 11.2019
Customer Service Manager
People For Animals
09.2014 - 02.2017
Headbookkeeper
Pathmark Stores Inc. / The Great A & P Tea Company
06.1992 - 08.2013
High School Diploma -
Rahway High School
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