Jessica Padgett
Calhoun
Summary
Dynamic Clinical Coordinator with a proven track record at United Healthcare, excelling in patient services management and compliance oversight. Enhanced communication strategies and developed community partnerships, significantly improving patient satisfaction. Skilled in clinical documentation and patient confidentiality, fostering a culture of safety and trust within healthcare environments.
Overview
10
10
years of professional experience
Work History
Clinical Coordinator
United Healthcare
Wisconsin
09.2025 - Current
- Monitored compliance with healthcare regulations, ensuring adherence to quality standards and protocols.
- Led initiatives to enhance communication between providers and patients, fostering better relationships and satisfaction.
- Developed strong relationships with community partners to enhance support services available for patients beyond the clinical setting.
- Ensured compliance with regulatory standards and best practices through diligent oversight of clinical procedures, documentation, and staff training.
- Upheld quality assurance procedures to maintain patient safety and satisfaction.
- Communicated with patients, ensuring that medical information was kept private.
Precertification Specialist
Marshfield Clinic
Marshfield, WI
04.2024 - 05.2025
- Analyzed precertification requests to ensure compliance with insurance guidelines.
- Collaborated with healthcare providers to gather necessary documentation for authorization processes.
- Streamlined precertification workflows to enhance efficiency and reduce turnaround times.
- Educated team members on updated policies and procedures regarding insurance precertification requirements.
Medical Administrative Assistant
Premier Medical Services
Cumming, GA
12.2021 - 04.2024
- Coordinated communication between patients and healthcare providers to ensure timely information exchange.
- Processed medical records and documentation with attention to detail for compliance and accuracy.
- Assisted in billing procedures, verifying insurance information and processing patient payments.
- Supported the implementation of electronic health record systems, improving data accessibility and management.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
Dispatcher
Waste Managment
Ball Ground, GA
08.2019 - 12.2021
- Coordinated daily waste collection schedules to optimize route efficiency and minimize delays.
- Communicated with drivers to ensure safety compliance and adherence to operational guidelines.
- Utilized dispatch software to monitor fleet status and track service requests in real-time.
- Resolved customer inquiries and service issues, enhancing overall client satisfaction levels.
Customer Service Representative
Asset Innovations
Woodstock, GA
03.2016 - 06.2019
- Resolved customer inquiries through phone, email, and chat support channels.
- Provided product knowledge and troubleshooting assistance to enhance customer satisfaction.
- Collaborated with cross-functional teams to address complex service issues effectively.
- Developed training materials for new hires, improving onboarding efficiency and consistency.
Education
Associate of Science - Health Care Management
Chattahoochee Technical College
Marietta, GA05.2015
Skills
Clinical documentation
Patient services management
Process improvements
Patient confidentiality
Medical records management
Patient relationship management
Patient care
Patient education
Records management
HIPAA compliant
Healthcare systems
Patient flow coordination
Administrative assistance
Patient outreach
Timeline
Clinical Coordinator
United Healthcare
09.2025 - Current
Precertification Specialist
Marshfield Clinic
04.2024 - 05.2025
Medical Administrative Assistant
Premier Medical Services
12.2021 - 04.2024
Dispatcher
Waste Managment
08.2019 - 12.2021
Customer Service Representative
Asset Innovations
03.2016 - 06.2019
Associate of Science - Health Care Management
Chattahoochee Technical College