Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Facility Monitor
Turn Behavior Health Services (Fresno MCRP RISE)
Fresno
10.2025 - Current
Fresno MCRP RISE Operated in partnership with California Department of Corrections is an all Mens Reentry Program designed to support Adult Men Transitioning from incarceration back into the community…
Monitored entrances, exits, and security cameras; enforced curfews and conducted regular patrols to ensure facility safety.
Rule Enforcement & Compliance: Ensure occupants and visitors follow facility policies, safety regulations, and program guidelines.
Responded to crises and minor conflicts, documented incidents in shift logs, and contacted emergency services or supervisors to maintain order.
Maintenance & Cleanliness: Conduct routine facility inspections, perform light cleaning, report maintenance hazards, and ensure areas are tidy.
Administered medications to residents according to prescribed protocols.
Catering Supervisor/ Coffee Barista
PROVIDER CONTRACT FOOD SERVICE
Fresno, CA
08.2024 - 05.2025
Streamlined catering operations, improving food preparation, service, and cleanup efficiency
Boosted client satisfaction through exceptional catering service delivery at events
Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks
Brewed and served coffee, tea and other non-alcoholic drinks according to company standards
Managed daily department operations, ensuring smooth workflow and timely task completion
Barista/Food Associate
SSA Group, LLC
Fresno, CA
03.2021 - 04.2024
Trained in multiple stations across four buildings at Fresno Chaffee Zoo (Kopi Lodge, Safari Cafe, Kudu Cafe, Kingdom of Asia), performing tasks in cashiering, coffee area, food preparation, catering events, and bartending.
Focused on providing excellent barista services at Kudu Cafe. was working in Kudu Cafe as a Barista.
Prepared and served hot and cold beverages, including Teas, Espresso based.
Took Customers orders entered them through POS system.
Welcomed and served 100+ guest on a daily basis
Over All ensuring our guest receives wonderful and memorable customer service.
Crew Member
Mountain Mikes Pizza
Fresno, CA
10.2018 - 10.2019
Assisted in various roles throughout House and Delivery, ensuring smooth operations.
Handled orders, prepared meals, and processed payments with attention to detail
Operated in all areas of house and delivery, ensuring smooth service flow
Collaborated with teammates and embraced feedback from management for continuous improvement
Kept food preparation area, equipment, and utilities clean and sanitary.
Worked well with teammates and accepted coaching from management team
Cashier/Customer Service
McDonald's
Selma, CA
12.2016 - 03.2017
Welcomed customers and helped with taking their orders
Used POS system to enter orders, process payments and issue receipts
Built customer relationships to foster loyalty and encourage repeat business
Maintained balanced cash drawer, ensuring accurate end-of-shift accounting
Supported team members during peak hours to maintain smooth operations and reduce customer wait times
Cleaned condiments and beverage stations to ensure a tidy customer area