Python
Christopher Palmer
Cocoa,FL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Noridian Healthcare Solutions
09.2024 - 01.2025
- Accurately assisted medical providers apply for enrollment into Medicare Part B and with issues concerning their enrollment.
- Built rapport with providers through active listening, empathy, and personalized interactions
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring provider satisfaction
Customer Service Representative
Percepta LLC
01.2024 - 06.2024
- Assisted Ford Motor Company customers in scheduling recall service work on their affected vehicles, provided information about the recalls and answered any questions that they may have had concerning the recall.
Customer Service Representative
Teleperformance
03.2023 - 08.2023
- I worked as a customer service representative for USAA Bank. I accurately assisted USAA customers with issues regarding their accounts and mobile banking.
- Built rapport with customers through active listening, empathy, and personalized interactions
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
Machine Operator
Sorenson Bioscience
07.2022 - 10.2022
- I worked as an operator at Corning/Sorenson Bioscience. My job was to maintain the operation of the injection mold/robot, to put components into the robot for assembly, to put messages on products, to shrink wrap products, and to package and palletize products/orders. Also it was my responsibility to complete quality checks, to do paperwork for my shift and to log everything into "Hyware" our computer system.
Logistics Processor
Nordstrom Rack
09.2021 - 01.2022
- Duties included processing freight from incoming trucks containing clothing, accessories and some general merchandise. I prepared items for transfer to the sales floor using a handheld inventory control device which scanned the items into inventory. I would also audit certain vendors for proper inventory management, do price markdowns, closeouts and stock merchandise on sales floor. I also packaged out of date items for shipment to the distribution center. Other duties included cleaning the stockroom and facing items on the sales floor.
Mechanical Assembler
Express Employment Professionals
01.2021 - 03.2021
- I worked for Raycap through Express Employment as an assembler on swing shift and my duties were to assist my team in meeting production goals. We made a lot of different products for customers like AT&T and Verizon. Basically Raycap makes surge protection devices for cell towers. I wired boxes and cabinets and put together various products using diagrams and shop drawings. We also had hand tools and air powered tools.
Assembler, Production Line
Atlas Staffing, Inc.
10.2020 - 01.2021
- I was an electronic assembler for Eco lite Manufacturing Company assembling a wide variety of commercial LED lighting fixtures.
Machine Operator/Assembler
Spherion Staffing Svc
08.2019 - 01.2020
- I worked at Plug Power Inc. as a machine operator during the weekend shift using a PVA robot to assemble frames that go in hydrogen fuel cell units. I also assisted with maintaining the ovens that we used to cure the glue that seals the parts together.
Receiving Associate
Macys
04.2019 - 06.2019
- I worked part time unloading trucks, processing incoming merchandise for the sales floor, pricing/tagging items, delivering racks and carts full of merchandise to the sales floor, cleaning up and organizing the stockroom, putting inventory away in the stockroom, changing displays and relocating departments on the sales floor.
Customer Care Professional
Alorica Inc
07.2018 - 10.2018
- I was an online chat agent for American Express. I assisted new customers in finding the right credit card based on their lifestyle and budget. I also helped them apply for a line of credit.
- Occasionally I would answer customer service related questions from existing customers.
Customer Service Representative
Qualfon USA
03.2018 - 06.2018
- Answered phone and assisted customers with setting up new accounts, picking out new devices, managing existing accounts and with answering general questions related to T-MOBILE services.
Overnight Stocker
Walmart
06.2016 - 08.2016
- I was offered a full time position within one month while working as a temp and was assigned to work as a stocker in the meat department. I also stocked the deli wall as well as helped out in the frozen and dairy departments stocking and putting away overstock in the coolers and freezers. I also down stacked pallets and loaded carts for stocking.
Education
Associate of Science - Computer Science
Southern New Hampshire University
Manchester, NH04-2027
No Degree - Business Management
Western Governors University
Salt Lake City, UT05.2016
No Degree - GED
Virginia Department of Education
Richmond, VA02.1991
Skills
- Extensive experience with Microsoft Office
- Effective listening skills
- Two years in call center operations
- Organized data management
- Skilled in diverse computer technologies
- Analytical troubleshooting skills
- Service excellence
- Strong technical computer knowledge
- Skilled in resolving disputes
- Customer complaint resolution
- CRM software proficiency
- Establishing relationships
- Conflict resolution skills
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Software
HTML5
Microsoft 365
Google Gemini
CSS
Avaya
Microsoft Co-Pilot
Work Preference
Work Type
Full TimeInternshipWork Location
On-SiteRemoteImportant To Me
Paid time offCompany CultureHealthcare benefitsWork from home optionPaid sick leaveWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Customer Service Representative
Noridian Healthcare Solutions
09.2024 - 01.2025
Customer Service Representative
Percepta LLC
01.2024 - 06.2024
Customer Service Representative
Teleperformance
03.2023 - 08.2023
Machine Operator
Sorenson Bioscience
07.2022 - 10.2022
Logistics Processor
Nordstrom Rack
09.2021 - 01.2022
Mechanical Assembler
Express Employment Professionals
01.2021 - 03.2021
Assembler, Production Line
Atlas Staffing, Inc.
10.2020 - 01.2021
Machine Operator/Assembler
Spherion Staffing Svc
08.2019 - 01.2020
Receiving Associate
Macys
04.2019 - 06.2019
Customer Care Professional
Alorica Inc
07.2018 - 10.2018
Customer Service Representative
Qualfon USA
03.2018 - 06.2018
Overnight Stocker
Walmart
06.2016 - 08.2016
Associate of Science - Computer Science
Southern New Hampshire University
No Degree - Business Management
Western Governors University
No Degree - GED
Virginia Department of Education
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