Christopher Pandolfo
Lubbock
Summary
Experienced and results-oriented professional with a proven track record in marketing, sales, people development, profit growth, and customer relations. Demonstrates strong leadership skills and a keen focus on meeting supply needs and maintaining accurate accounting practices. Committed to training and empowering staff to consistently provide exceptional service to all guests.
Overview
8
8
years of professional experience
Work History
Warehouse Manager
Helena Agri-Ent
12.2021 - 07.2023
- Developed a comprehensive quality control system for dispatched products, resulting in a 22% reduction in product damages and a 16% increase in the customer satisfaction index
- Controlled warehouse order selection, packaging and truck loading and achieved 95% on external audit
- Supervised and trained warehouse Top 3 team to uphold safety and compliance with regulations
- Streamlined inventory management processes, optimizing stock levels and implementing demand forecasting models, attaining a 28% reduction in carrying costs and improved inventory turnover by 25%
Restaurant General Manager
Slim Chickens
11.2020 - 12.2021
- Administering production, quality, and service standards in line with restaurant vision and reputation and increasing franchise audit standards to 92% compliance
- Enhanced guest experience and satisfaction by proactively engaging with customers, resulting in an above industry average 89% customer satisfaction rate and increased loyalty
- Refined and enforced health code-compliant sanitation measures, resulting in a 97 on Health Inspection, surpassing company and industry standards
- Spearheaded the implementation of strict cross functional safety audits and inspections, identifying and resolving potential risks, and achieving full compliance to pandemic (COVID-19) restrictions, leading to a 98% adherence rate, maintain a safe and healthy work environment across all locations
Multi-Unit Manager
Comet Cleaners
06.2019 - 11.2020
- Streamlined operations workflows through comprehensive reviews, increasing productivity by in a 18% and ending with a cost savings of $150,00 annually by eliminating redundant processes and optimizing resources
- Formulated and executed innovative strategies to drive marketing and implemented a customer loyalty program, resulting in a 25% increase in market share within 12 months
- Identified critical business risks through in-depth analysis of market trends and competitive landscape; devised and executed strategic mitigation plans across multiple units, resulting in a 26% reduction of financial impact
- Met customer demands by tracking market changes and revising strategies accordingly and achieved an 8% sales increase month over month
General Manager
Heff 's Burgers
01.2019 - 05.2019
- Leveraged workforce management tools to allocate resources effectively, resulting in a 25% reduction in overtime and labor expenses, while increasing service delivery by 10%
- Established, implemented, and enforced health code-compliant sanitation standards, resulting in a 50% decrease in violations and ensuring a safe and hygienic environment for customers and staff
- Elevated guest experiences and satisfaction through proactive engagement
- Optimized people development and training processes, resulting in a 30% reduction in training time and a 25% increase in overall efficiency
Assistant General Manager
Main Event Entertainment
10.2015 - 01.2019
- Identified cost-saving opportunities by streamlining operational processes, leading to a 40% reduction overhead expenses while maintaining high-quality standards
- Supervised and mentored department employees, optimizing staffing levels and reducing labor costs by 15% while maintaining a high level of customer satisfaction
- Examined inventories and prepared shipments, ensuring precise packaging and secure loading , resulting in zero reported damage during transit, and a 16% improvement in shipping costs
- Increased weekly sales by 25% from $32,000 to $40,000
Education
Bachelor of Science (B.S.) - Management
Collin County Community College
Plano, TX01.2012
Skills
- Customer Satisfaction
- Multi-Unit Operations
- Schedule management
- People Development
- Succession Management
- Safety compliance
- Relationship building
- Marketing
- Time management
Hobbies and Interests
- Honors & Awards
- Best inventory 2 consecutive years (Retail, Beer/Liquor and F&B)
Timeline
Warehouse Manager
Helena Agri-Ent
12.2021 - 07.2023
Restaurant General Manager
Slim Chickens
11.2020 - 12.2021
Multi-Unit Manager
Comet Cleaners
06.2019 - 11.2020
General Manager
Heff 's Burgers
01.2019 - 05.2019
Assistant General Manager
Main Event Entertainment
10.2015 - 01.2019
Bachelor of Science (B.S.) - Management
Collin County Community College
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