Summary
Overview
Work History
Education
Skills
Additional Information
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Christopher Paret

Green Cove Springs,FL

Summary

Innovative Help Desk Analyst with over 5 years' experience in prioritizing customer satisfaction while providing technical support. Successful in providing network support, troubleshooting and maintenance to 40 workstations. Personable communicator while assisting with technical issues and training.

Overview

5
5
years of professional experience

Work History

Help Desk Analyst

Tronic
Seattle, WA
01.2019 - Current
  • Researched and resolved client technical issues/inquiries daily using companies KB
  • Ticketed and escalated issues to the proper help desk associate when necessary and followed up on any escalated issues, all within a timely manner
  • Communicated thoroughly with client representatives and customers, enabling effective information exchange and efficient process management
  • Documented all inquiry activities in appropriate reporting system
  • Answered clients via chat, email, and phone
  • Active directory management

Customer Service Representative

Eagle Tele-Services
Cedar Rapids, IA
05.2015 - 12.2018
  • Hands-on experience in scheduling, coordinating, and dispatching for roadside emergencies
  • Familiarity with phone etiquette, customer service, and documentation practices
  • Demonstrated top quality Customer service and deescalated potentially negative situations
  • Ability to complete and review daily route paperwork accurately

Vehicle Vehicular Maintenance

United States Air Force Reserve Command
Cocoa Beach, FL
08.2011 - 12.2015
  • Experience supervising functions such as inspecting, repairing, modifying, or troubleshooting vehicular and equipment systems
  • Machine fabrication and light welding
  • Maintained fleet readiness

Tier II Overnight Support

VIVINT Smart Home
Palm Beach, FL
01.2012 - 04.2015
  • Provided real-time support to smart home users
  • Developed and maintained positive customer relationships
  • Handled large volumes of phone calls, chats, and emails
  • Troubleshooting IOS and Android apps
  • Troubleshooting residential and business networks
  • Researched, resolved and followed up on customer issues

Lead dialysis Technician

Fresenius Medical Care
Boynton Beach, FL
12.2010 - 01.2014
  • Routinely check equipment for damage as well as for wear and tear
  • Demonstrated the proper operation of medical equipment to hospital and clinic staff; provide instruction on preventative maintenance and upkeep
  • Maintained equipment and order stock
  • Provide assistance on all IT matters, ticketed and escalate to IT department
  • Lead the in-center transplant coordination team
  • Educated patients
  • Help resolve any patient care quality issues

Education

Interservice Mechanics -

United States Air Force
Port Hueneme, CA

B.S - Computer Science

University of The People
Pasadena, CA

Certificate in Organizational leadership -

United States Air Force Academy
Monument, CO

Skills

  • Network Support (5 years)
  • Help Desk (5 years)
  • Microsoft Windows (10 years)
  • Microsoft Office (5 years)
  • ServiceNow (4 years)
  • Active Directory (5 years)
  • Medical collection (5 years)
  • Software troubleshooting (4 years)
  • Customer support (5 years)
  • Remote Access Software (4 years)
  • VPN (3 years)
  • Dialysis Experience (5 years)
  • Computer Hardware
  • Issue and Resolution Tracking
  • Account Administration

Additional Information

  • Authorized to work in the US for any employer
  • Secret Clearance

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Christopher Paret