Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Christopher Park

McLean,VA

Summary

Dynamic CX Management professional with extensive experience overseeing large-scale healthcare and federal campus facilities. Expertise in managing computerized maintenance management systems (CMMS) and building automation systems (BAS), along with a strong ability to lead cross-functional engineering teams, ensures compliance, operational efficiency, and tenant satisfaction. Achievements include a 50% reduction in equipment downtime and a 42% improvement in work order completion times through strategic preventative maintenance planning and KPI-driven performance monitoring. Recognized for delivering audit-ready documentation that meets Joint Commission, OSHA, and federal regulatory standards while driving cost savings and enhancing service quality across multi-million-square-foot properties.

Overview

9
9
years of professional experience

Work History

Sr CX Program Management Professional

Honeywell Building Automations
12.2023 - Current
  • Lead a team of 4 in managing enterprise-wide CX improvement programs for Building Automation Systems (Maximo), ensuring optimal system performance and tenant satisfaction across the 3 million sq ft FDA Campus.
  • Design and implement customer-centric preventative maintenance strategies, work order workflows, and feedback loops to enhance reliability, reduce downtime, and improve operational efficiency.
  • Collaborate with Engineering, Facilities, IT, and Vendor teams to align service delivery with CX goals, using data-driven dashboards to monitor performance and drive continuous improvement.

CMMS and Logistics Supervisor

INOVA Health Systems
10.2020 - Current
  • Managing the ticketing and Purchase Ordering system that is utilized by the INOVA Fairfax Engineering Department, while also providing phone and supervisor support for the department.
  • Provided detailed reports and paperwork that are reviewed by inspection committees (i.e. Joint Commission and OSHA)
  • Supervise and coordinate the Engineers in case of minor and major emergencies, such as floods and fire emergencies.
  • Works as a bridge between the engineering department and facility management, communicating news, updates in regards to their online systems, projects, and contractors
  • Managed facility assets and preventative maintenance schedules to keep within compliance for government survey committees and Joint Commission. Reduced downtime and repairs associated with mechanical and HVAC equipment by 50%, resulting in cost savings upwards of 25%.

Lasik Coordinator / Ophthalmic Technician

LasikPlus
04.2018 - 05.2020
  • Protect the security of medical records to ensure that confidentiality is maintained.
  • Plan, develop, maintain, or operate a variety of health record indexes or storage and retrieval systems to collect, classify, store, or analyze information.
  • Explain treatment procedures, medications, diets, or physicians' instructions to patients.
  • Schedule preoperative and surgery appointments for patients.
  • Planned budgets and payment plan options for the patient to make each procedure affordable and practical.
  • Managing operations at the local center. Such as maintaining medical and office equipment.
  • Recorded patient history and generated patient charts accurately for each visit.
  • Monitored patient journey from the pre-operative phase until aftercare in a timely manner, ensuring that patient needs were served.

Sales

Duray Insurance and Financial Services
08.2016 - 04.2018
  • Consult consumers as an expert and sell various types of insurance policies to businesses and individuals on behalf of State Farm, including automobile, fire, life, property, commercial, and medical insurance policies.
  • Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person or property to be insured, and to discuss any existing coverage.
  • Generated new sales accounts with a 2.4% average monthly increase in revenue resulting in a cumulative growth of 57% by the end of year.
  • Developed successful niche marketing strategies and strategies to widen the customer base, resulting in a 16.6% increase in customer sales.

Education

Standard Diploma -

Chantilly Highschool
Chantilly, VA
01.2009

Skills

  • Software: TMS, Maximo
  • Written communication
  • Sales and insurance knowledge
  • Advanced skills in MS Excel, MS Word and MS PowerPoint
  • Strategic issue analysis
  • Data analysis

Accomplishments

Increased preventative maintenance completion rates from 80% to 97% within 6 months by standardizing schedules, digitizing task tracking, and introducing automated reminders.

Reduced average work order completion time by 50% (from 3.5 days to 1.75 days)


Timeline

Sr CX Program Management Professional

Honeywell Building Automations
12.2023 - Current

CMMS and Logistics Supervisor

INOVA Health Systems
10.2020 - Current

Lasik Coordinator / Ophthalmic Technician

LasikPlus
04.2018 - 05.2020

Sales

Duray Insurance and Financial Services
08.2016 - 04.2018

Standard Diploma -

Chantilly Highschool

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