Christopher Parker
Fairfield
Summary
Dynamic, client-focused leader with 20+ years of experience driving client success, insights delivery, and strategic growth across research, SaaS, and CPG sectors. Skilled at building strong client relationships, inspiring teams, and translating complex data into actionable business strategies. Proven success leading multimillion-dollar portfolios and mentoring cross-functional teams to deliver high-impact results.
Overview
7
7
years of professional experience
Work History
Vice President, Customer Success
Behaviorally
10.2024 - Current
- Lead strategic relationships across multimillion-dollar client portfolios, overseeing full lifecycle from proposal to delivery.
- Drive $2.5M+ annual revenue through client retention, expansion, and new acquisition.
- Guide packaging and shopper journey research, ensuring insights are clear, actionable, and aligned to client business goals.
- Partner with internal research, product, and innovation teams to deliver excellence grounded in behavioral science.
- Mentor junior team members and contribute to commercial planning and forecasting initiatives.
Director, Strategic Account Management
Getwizer
10.2023 - 10.2024
- Owned and expanded client partnerships through consultative engagement and tailored research solutions.
- Led onboarding, training, and ongoing optimization for SaaS insights platforms.
- Delivered actionable insights via packaging, innovation, advertising, and brand testing studies.
- Drove account growth and retention by aligning analytics and strategy to evolving client needs.
Manager, Client Success
Indeed
07.2021 - 09.2023
- Managed a team of 9 Client Success Managers overseeing ~$10M in revenue.
- Drove KPIs including retention, NPS, and churn reduction through training, performance management, and strategic reviews.
- Partnered with Sales Directors to identify upsell opportunities and optimize advertising performance for mid-market clients.
Manager, Client Services
Protobrand
11.2020 - 07.2021
- Built and grew client portfolio, managing outreach, CRM activity, and proposal pipeline.
- Developed new business within existing accounts through solution selling and thought leadership.
US Head of Consulting & Onboarding Management
Unily
01.2019 - 01.2020
- Led U.S. consulting team supporting enterprise onboarding for global digital workplace clients.
- Oversaw resource allocation, KPIs, and strategic communication across consulting and engineering teams.
- Drove successful onboarding of key enterprise clients and cross-regional collaboration.
Education
BBA - Marketing
Western Connecticut State University
Skills
- Client Success
- Strategic Account Management
- Leadership & Team Development
- Insights & Research Strategy
- SaaS Implementation
- Revenue Growth
- Behavioral Science
- Storytelling & Presentation
- Process Optimization
- Cross-Functional Collaboration
Additional Experience
- AE Herman Associates – Client Success Manager & Certified Trainer 2017-2019
- Ipsos – Director, Research Excellence 2010-2016
- Nielsen BASES – Manager, Project Development 2000-2010
Timeline
Vice President, Customer Success
Behaviorally
10.2024 - Current
Director, Strategic Account Management
Getwizer
10.2023 - 10.2024
Manager, Client Success
Indeed
07.2021 - 09.2023
Manager, Client Services
Protobrand
11.2020 - 07.2021
US Head of Consulting & Onboarding Management
Unily
01.2019 - 01.2020
BBA - Marketing
Western Connecticut State University