Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic
Christopher Parmley

Christopher Parmley

Conyers,GA

Summary

Dedicated military veteran with 20 years of experience in customer support and client relationship management. Proven success in exceeding performance targets, enhancing customer satisfaction through effective coaching and problem-solving skills. Expertise in fostering strong client relationships and delivering exceptional service. Aiming to utilize extensive customer service knowledge as a Customer Service Representative.

Overview

13
13
years of professional experience

Work History

Technical Support Supervisor/ Coach

T-Mobile
Atlanta, GA
08.2012 - 02.2025
  • Manage personnel who provide technical support for Small Business, Enterprise, and Government accounts via calls and/or emails covering cellular phones, tablets, business Internet, M2M, and various IoT devices.
  • Mentored and developed specialists for leadership roles, such as Tech Connect and Interim Lead.
  • Exceeded Key Performance Indicators month over month by evaluating specialists' performance and providing positive and constructive feedback, resulting in 119% to goal for my team and 120.71% for the community team.
  • Assisted in the introduction and execution of company and department initiatives.
  • Participated in the screening, interviewing, and selection process for new hires.
  • Maintained accurate records of customer interactions and solutions provided using CRM software.
  • Collaborated with cross-functional teams to escalate complex technical issues and ensure prompt resolution for customers.

Educator

Rockdale County Juvenile Court
Conyers, GA
07.2012 - 11.2024
  • Provides relationship skills training to adolescents (12–18 years old) by educating, equipping, and empowering them to live and love well.
  • Built relationships and communicated with parents to provide the best learning environment for children.
  • Collaborated with colleagues to develop and revise the curriculum, enhancing the learning experience.
  • Established strong relationships with parents through regular communication, fostering a supportive network for student success.
  • Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.

Education

Bachelor of Science - Network And Communications Management

DeVry University
Atlanta, GA
06-2013

Skills

  • Customer support management
  • Computer hardware
  • Windows
  • Relationship building
  • English
  • Active Directory
  • Communication skills
  • Analysis skills
  • Customer service
  • Microsoft Office
  • Help desk
  • Service desk management
  • Escalation management

Affiliations

  • I like reading and woodworking activities.
  • I like going to the movies and walking.
  • I like spending time with my family.

Accomplishments

  • Won the T-Mobile Techtecular Award for Top Coach for October, November, and December 2024.
  • Helped start the T-Mobile Business Technical Support Mentoring New Hire program.

References

References available upon request.

Timeline

Technical Support Supervisor/ Coach

T-Mobile
08.2012 - 02.2025

Educator

Rockdale County Juvenile Court
07.2012 - 11.2024

Bachelor of Science - Network And Communications Management

DeVry University

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Christopher Parmley