Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Parmley

Christopher Parmley

Conyers

Summary

Technical support professional ready to lead and enhance team performance. Strong background in troubleshooting, problem resolution, and customer service. Known for fostering collaboration and adaptability in fast-paced environments. Skilled in managing technical issues, mentoring team members, and driving efficient results.

Overview

9
9
years of professional experience

Work History

Technical Support Supervisor/ Coach Business Technical Support

T-MObile Inc
01.2016 - 02.2025
  • Company Overview: Atlanta, GA
  • Manage personnel that provide technical support for Small Business, Enterprise and Government accounts via calls and/or emails covering cellular phones, tablets, business Internet, M2M, and various IOT devices
  • Exceeded Key Performance Indicators month over month by evaluating specialists’ performance and providing positive and constructive feedback resulting in 119% to goal for my team and 120.71% for community team
  • Mentored and developed specialists for leadership roles such as Tech Connect and Interim Lead
  • Supported specialists in development of Individual Development Plans
  • Developed Lead onboarding process
  • Assisted in the introduction and execution of company and department initiatives
  • Participated in screening, interviewing, and selection process for new hires
  • Atlanta, GA

Educator

RESHAPE Program, Rockdale County Juvenile Court
01.2016 - 11.2024
  • Company Overview: Rockdale County
  • Provides relationship skills training to adolescents (12–18-year-old) by educating, equipping, and empowering them to live and love well
  • Rockdale County
  • Built relationships and communicated with parents to provide best learning environment for children.
  • Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
  • Established strong relationships with parents through regular communication, fostering a supportive network for student success.
  • Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.

Education

Bachelor of Science - Network and Communications Management

Devry University
Stockbridge, GA
06.2013

Why Am I Tempted (W.A.I.T.) Training Certification - Adolescents Relationship Skills

Conyers, GA
11.2011

Associate of Applied Science - Network Administration

Devry University
Decatur, GA
10.2011

Military Weather Forecaster Certification - Meteorology and Oceanography

Naval Technical Training Unit
Biloxi, MS
06.1998

Military Weather Observer Certification - Meteorology and Oceanography

Naval Technical Training Unit
Biloxi, MS
08.1994

Skills

  • Cisco devices
  • OSI Layer 3
  • Programming routers
  • Programming switches
  • Line encapsulation
  • SQL
  • Routed protocols
  • Windows
  • UNIX
  • MS Word
  • Excel
  • PowerPoint
  • Visio
  • Publisher
  • Access
  • Project
  • Vantage
  • MFG Pro
  • QuickBooks
  • Network troubleshooting
  • Effective communication
  • Relationship building
  • Ticketing system proficiency
  • Group leadership
  • Remote support

Timeline

Technical Support Supervisor/ Coach Business Technical Support

T-MObile Inc
01.2016 - 02.2025

Educator

RESHAPE Program, Rockdale County Juvenile Court
01.2016 - 11.2024

Why Am I Tempted (W.A.I.T.) Training Certification - Adolescents Relationship Skills

Associate of Applied Science - Network Administration

Devry University

Military Weather Forecaster Certification - Meteorology and Oceanography

Naval Technical Training Unit

Military Weather Observer Certification - Meteorology and Oceanography

Naval Technical Training Unit

Bachelor of Science - Network and Communications Management

Devry University

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Christopher Parmley