Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Patterson

Ridgway Pa,PA

Summary

Accomplished Owner Operator of Mohawk Auto LLC and skilled Automotive Technician at Ron Kline's Car Shop, adept in operations management and customer service management. Leveraged strong mechanical knowledge and negotiation skills to enhance operational efficiency and customer satisfaction. Proven track record in improving service delivery, achieving significant customer loyalty, and maintaining meticulous documentation. 8 years of experience with CCC one estimating system and have possessed a Pennsylvania appraiser's license for 18 years

Overview

31
31
years of professional experience

Work History

Owner Operator

Mohawk Auto LLC
06.2000 - Current
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
  • Negotiated contracts with vendors to secure favorable terms for the business.
  • Trained and motivated employees to perform daily business functions.
  • Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.

Automotive Technician

Ron Kline's Car Shope
08.1993 - 04.2000
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Performed safety and emissions inspections.
  • Maintained accurate records of time and materials required to perform repairs and service.

Education

Ridgway Area High School
Ridgway, PA

Skills

  • Operations Management
  • Documentation And Reporting
  • Hiring
  • Currently possess Pennsylvania state appraisers license
  • Sales negotiation
  • Vehicle inspections
  • Staff Training and Development
  • Operations Oversight
  • Negotiation
  • Payroll Processing
  • Human Resources
  • Human Resource Management
  • DOT Compliance
  • Familiar using CCC one estimating system for over 7 years and previously crash writer for 12 years
  • Strong Work Ethic
  • Dependable and reliable
  • Customer-Oriented
  • Mechanical Knowledge
  • Accurate record keeping
  • Hazardous Materials Handling
  • GPS and route planning
  • Safe Driving
  • Vehicle Maintenance
  • Vehicle systems
  • Route Planning
  • Clean MVR
  • Customer Relations
  • Customer Service Management

Timeline

Owner Operator

Mohawk Auto LLC
06.2000 - Current

Automotive Technician

Ron Kline's Car Shope
08.1993 - 04.2000

Ridgway Area High School

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Christopher Patterson