Christopher Pearson
Nashville,Tennessee
Summary
Reliable Front Office Supervisor known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills.
Overview
15
15
years of professional experience
Work History
Front Office Manager
Candlewood Suites Hotel/Sonesta Simply Suites
08.2020 - Current
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Coached employees through day-to-day work and complex problems.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Focused on customer service with staff, taking hotel to #1 on Trip Advisor(out of 22 hotels)
- Stripped and inspected rooms as well as supervised the housekeeping staff.
- Created weekly schedules for all departments of the hotel
Front Desk Supervisor
IHG Holiday Inn Vanderbilt
01.2019 - 08.2020
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Assistant General Manager
Holiday Inn Franklin/Cool Springs
09.2015 - 01.2019
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Mentored and motivated team members to achieve challenging business goals.
- Excelled in all areas of customer service, making this easy to flow with our team
Front Desk Manager
Red Roof Inn/Holiday Inn Express
01.2009 - 09.2015
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Managed front desk maintenance of client records and lab data.
Education
Bachelor of Science - Psychology
University of Memphis
Memphis, TN05.1992
High School Diploma -
West Memphis Senior High School
West Memphis05.1984
Skills
- Data Entry
- Staff Management
- Inquiry Response
- Senior Leadership Support
- Front Office Management
- Guest Registration
- Expense Reporting
- Project Management
Timeline
Front Office Manager
Candlewood Suites Hotel/Sonesta Simply Suites
08.2020 - Current
Front Desk Supervisor
IHG Holiday Inn Vanderbilt
01.2019 - 08.2020
Assistant General Manager
Holiday Inn Franklin/Cool Springs
09.2015 - 01.2019
Front Desk Manager
Red Roof Inn/Holiday Inn Express
01.2009 - 09.2015
Bachelor of Science - Psychology
University of Memphis
High School Diploma -
West Memphis Senior High School
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