Culinary professional with extensive experience in menu planning and staff training at Albany Leadership High School. Demonstrated ability to enhance customer satisfaction through quality control and effective communication. Skilled in cost management and leading teams to achieve operational excellence in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Chef/Kitchen Manager
Albany Leadership High School
Albany, NY
08.2024 - Current
Planned menus and ordered supplies to ensure efficient kitchen operations.
Managed kitchen staff by creating weekly schedules and delegating tasks effectively.
Ensured compliance with health, safety, and hygiene regulations within kitchen area.
Executed quality checks on raw materials before use to maintain high standards.
Organized special events, including banquets, focusing on complex menus and decorations.
Monitored food preparation methods and portion sizes to uphold presentation standards.
Trained new chefs in cooking techniques and menu items for consistent quality.
Resolved customer complaints regarding food quality or service issues promptly.
Customer Service Partner
Stewarts shops
Troy, NY
08.2023 - 08.2024
Resolved complex customer issues rapidly while maintaining a positive experience during interactions.
Provided leadership and guidance to team members, fostering collaboration across departments.
Ensured compliance with industry regulations and company policies consistently.
Chef/Manager
Eurest Dining Services
Albany, NY
07.2021 - 04.2022
Analyzed customer feedback data from surveys to enhance dining experience.
Established relationships with local farmers markets for sourcing fresh produce.
Created seasonal menus based on customer preferences and ingredient availability.
Supervised kitchen operations, including inventory management and equipment maintenance.
Coordinated daily kitchen staff shifts to ensure optimal coverage at all times.
Directed preparation and service of catering and special meal requests.
Monitored food production costs and labor expenses to meet budgetary objectives.
Educated culinary staff on safety and food regulations for compliance.
Lead Cook
St. Peter's Nursing and Rehabilitation Center
Albany, NY
02.2016 - 07.2021
Guided staff during meal rushes to maintain organized workflow in kitchen.
Ensured compliance with health safety regulations while preparing meals and maintaining sanitation.
Monitored quality of cooked items to uphold high culinary standards throughout service.
Conducted regular inspections of cleanliness, instructing staff on sanitation protocols as needed.
Implemented cost-saving strategies by minimizing waste and optimizing portion sizes in menu items.
Trained new cooks on proper techniques for adhering to recipes and preparation standards.
Resolved employee conflicts promptly while enforcing established kitchen policies.
Sanitized surfaces and utensils to ensure safety during food preparation processes.