Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Pena

Brooklyn,NY

Summary

A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience

Work History

Intern

JC Electrical
Ridgewood, NY
12.2023 - Current
  • Repaired or replaced worn or defective parts using hand tools and power tools.
  • Kept work areas clean, neat, and free of hazards.
  • Assisted with connecting wires to circuit breakers.
  • Performed electrical installations, maintenance and repairs of electrical systems, wiring, fixtures and components.
  • Used hand tools such as wire strippers, and cutters to prepare wires for connections to boxes, and terminals.
  • Assisted in Troubleshooting by tracing wires and labeling them in Panel Box.
  • Assisted with electrical installation tasks, added new wiring, and adjusted breaker boxes.
  • Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
  • Hand-assembled needed parts with bolts and screws.
  • Operated hand tools and power tools safely to complete projects efficiently.

Restaurant Manager

Estrella Del Mar
Ridgewood, NY
09.2020 - Current
  • Created an online presence to bring in new customers and push marketing to reach new clients and retain existing clients
  • Created new processes to make take out/ deliveries smoother
  • Made weekly employee schedules, assigned work tasks, and regularly checked the quality and productivity of team members.
  • Received and scheduled food and beverage deliveries, checking delivery contents to verify product quality and quantity.
  • Optimized profits by controlling food, beverage, and labor costs.
  • Collaborated with server trainees to promptly resolve potential customer concerns.
  • Hired, trained, and motivated staff to fill all restaurant openings.
  • Administered finances and led business operations by running payroll, making bank deposits, and analyzing income and expenses to maintain cost-effective operations.
  • Enforced customer service standards and resolved customer problems to uphold quality service.

Account Representative

ACV Auctions
Buffalo, NY
03.2019 - 03.2020
  • Pledged to manage 500+ accounts daily that required negotiations of sales and constant communication between account holders via phone calls
  • Resolved all issues and conflicts that occurred before, during, and after all negotiations
  • Breaking the language barrier for the Hispanic community on the platform and being their voice of hope to provide the same client experience as English-speaking clients
  • Making retention calls to users who have not purchased a vehicle through the platform for a period of time, uncovering issues, and finding solutions to bring idle clients back on the platform.

Business Development Representative

ACV Auctions
Buffalo, NY
12.2018 - 03.2019
  • Introducing the ACV platform to new users, providing a demonstration over the phone to make clients more comfortable and to help understand the platform's functions
  • Once comfortable with the use of the platform, encouraged the client’s first purchase with ACV Auctions
  • Cold calling to states where ACV Auctions was going to be introduced in the coming weeks and following up with prospects to see if there is interest in a demonstration leading to purchasing a vehicle through the platform.
  • Effectively built relationships with both established and potential customers.

Team Manager

Canisius College Women’s Basketball
Buffalo, NY
08.2015 - 04.2017
  • Responsible for gathering and analyzing player data to be used by the coaching staff
  • Established rapport and communicated effectively with coaches, players, staff, fellow team managers, and facilities personnel.
  • Motivated team members to consistently achieve or exceed performance expectations.

Records Department Intern

Weil, Gotshal & Manges
New York, NY
08.2012 - 05.2014
  • Organized confidential client files into the company's records system
  • Responsible for the organization and maintenance of the department's records room.
  • Scanned and stored files and records electronically to reduce paper files and secure data.
  • Transferred data from hard copies to digital databases, organizing information in new formats.

Education

Electrical, Electronics

Lincoln Technical Institute - Whitestone Queens
Whitestone, NY
09-2024

Bachelor of Science - Communication & Digital Media Arts

Canisius University
Buffalo, NY
05-2018

Skills

  • Proficient in Spanish
  • Bend, run & install conduit
  • Electrical installation & maintenance
  • Access Control
  • Audio visual
  • Basic wiring
  • Disassemble & re-assemble electrical equipment
  • Read blueprints & schematics
  • Troubleshooting
  • Panel installation
  • Scheduling
  • Fixture Installation
  • NCCER Certified
  • Excellent written and verbal communication skills
  • Valid NY driver's license
  • Efficient
  • Reliable
  • Punctual
  • Trained in Microsoft Excel and PowerPoint
  • Trained in Adobe Photoshop, Illustrator, After Effects, Premiere
  • Trained in SalesForce
  • Operations Management
  • Employee Training
  • Issue Resolution
  • Customer Relations
  • Coaching and Mentoring
  • Customer Service
  • Data Accuracy
  • Account Management
  • Negotiation

Timeline

Intern

JC Electrical
12.2023 - Current

Restaurant Manager

Estrella Del Mar
09.2020 - Current

Account Representative

ACV Auctions
03.2019 - 03.2020

Business Development Representative

ACV Auctions
12.2018 - 03.2019

Team Manager

Canisius College Women’s Basketball
08.2015 - 04.2017

Records Department Intern

Weil, Gotshal & Manges
08.2012 - 05.2014

Electrical, Electronics

Lincoln Technical Institute - Whitestone Queens

Bachelor of Science - Communication & Digital Media Arts

Canisius University

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