Summary
Overview
Work History
Skills
Certification
Timeline
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Christopher Penney

West Hartford,CT

Summary

Accomplished, energetic employee with a solid history of achievement in software development and IT support. Motivated leader with strong organizational and communication abilities. Areas of expertise include Software Debugging, Network maintenance, problem solving, IT support, Customer Service.

Overview

11
11
years of professional experience
5
5
Certification

Work History

Tech Support Associate

Infosys, LTD
09.2021 - 04.2023
  • Worked independently to design, develop and test code for Infosys.
  • Identified possible system enhancements to improving functionality and streamline administration.
  • Maintained existing applications and designed and delivered new applications.
  • Authored code fixes and enhancements for inclusion in future code releases and patches.
  • Performed software testing to uncover bugs and troubleshoot software issues prior to application launch.

Hiring Coordinator, House Associate

Adecco Staffing
09.2019 - 08.2021
  • Operate Computers for various applications, data base management, and word processing
  • Manage workflow for onboarding candidates
  • Control Salesforce to update and initiate background checks
  • Completed and verified various I-9 forms for candidates
  • Administer Oral drug test screenings in large and small groups.
  • 1 year salesforce experience
  • Managed time to juggle multiple tasks simultaneously with ease.

IT Help Desk Technician

Brookside House Lodging, Inc
05.2012 - 07.2019
  • Determined hardware and network system issues using proactive troubleshooting techniques.
  • Delivered onsite technical support for employees.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Provided technical support to over 50 customers daily.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Walked individuals through basic troubleshooting tasks.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.

SALES REPRESENTATIVE

Vivint Solar
09.2016 - 08.2018
  • Communicated with potential customers reference solar panels and benefits of solar energy
  • Executed closing agreements
  • Responded to customer inquiries
  • Submitted final decisions
  • Completed customer follow-up to ensure their product quality and satisfaction.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and implemented sales strategies to increase profits.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Developed strong rapport with customers and created positive impression of business.

Skills

  • Over 2 years of troubleshooting and software debugging giving fast and reliable solutions
  • Knowledge of operating systems including Windows, MacOS , Linux
  • Over 5 years of customer service
  • Knowledge of ticketing systems
  • Active Directory
  • Cybersecurity
  • Problem-solving
  • Networking basics

Certification

  • .Net Certification [WOZ-U]
  • QA Tester Certification [Careerist]
  • Technical Support Fundamentals Certificate - [Coursera]
  • Manage Security Risks Certificate - [Coursera]
  • Foundations of Cybersecurity Certificate - [Coursera]
  • SOC analyst 1 Certificate - [TryHackme] [[expected 07/24/2023 completion]]
  • Comptia Network+ [in progress]


Timeline

Tech Support Associate

Infosys, LTD
09.2021 - 04.2023

Hiring Coordinator, House Associate

Adecco Staffing
09.2019 - 08.2021

SALES REPRESENTATIVE

Vivint Solar
09.2016 - 08.2018

IT Help Desk Technician

Brookside House Lodging, Inc
05.2012 - 07.2019

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Christopher Penney