Christopher Perez
San Antonio,TX
Summary
Dynamic professional with a proven track record at USAA Federal Savings Bank, excelling in customer service and account servicing. Adept at complex problem-solving and team leadership, I enhanced client satisfaction and loyalty through strategic initiatives. Committed to regulatory compliance and staff training, I drive results and foster high-performance environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bank Customer Service and Sales Representative
USAA Federal Savings Bank
San Antonio, TX
02.2024 - Current
- Specialized in Deposit Servicing, Credit Card Servicing and Website Customer Support
- Developed strong understanding of financial products to assist clients in making informed decisions.
- Provided exceptional customer service to enhance client satisfaction and loyalty.
- Directed discussions among team members to elevate overall member satisfaction experience.
- Acquired certifications through completion of multiple LinkedIn courses, focusing on industry-specific competencies.
Order Selector
HEB Warehouse
2045 S Foster Rd San Antonio, Tx 78222
08.2021 - Current
- Performed proper lifting and handling techniques to maintain safe working environment.
- Picked and packed order items.
- Built pallets and positioned orders on loading dock to safely pile and ship goods.
Assistant Store Manager
Bill Miller BBQ
8403 McCullough Avenue San Antonio, TX 78216
05.2017 - 07.2021
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Trained and guided team members to maintain high productivity and performance metrics.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Education
No Degree - Pavement And Construction Equipment Course
USAF Engineering Schoolhouse
Fort Leonard Wood, MO02-2023
High School Diploma -
Karen Wagner High School
San Antonio, TX06-2017
Skills
- Trench Work
- Road Construction
- Heavy Equipment Operator
- OSHA 10 Certification ft
- Staff Training
- Customer Service
- Complex Problem-solving
- Regulatory compliance
- Account servicing
- Attention to detail
- Team leadership
Certification
- Pavement and Construction Equipment course 528 hours
- ABA Certificate in Fraud Prevention
- ABA Certificate in Compliance Essentials
Timeline
Bank Customer Service and Sales Representative
USAA Federal Savings Bank
02.2024 - Current
Order Selector
HEB Warehouse
08.2021 - Current
Assistant Store Manager
Bill Miller BBQ
05.2017 - 07.2021
No Degree - Pavement And Construction Equipment Course
USAF Engineering Schoolhouse
High School Diploma -
Karen Wagner High School