Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Overview
5
5
years of professional experience
Work History
Education Docent
Museum Of The Bible
07.2024 - Current
Led private tours for VIP guests or donors, showcasing highlights of the collection while catering to their specific interests.
Increased museum membership by offering personalized assistance and attention to guests'' interests.
Implemented engaging activities that encouraged students to apply religious concepts to real-life situations.
Assisted in the organization of special events, such as lectures and workshops, promoting the museum''s educational mission.
Developed engaging and informative scripts, guiding tour members through attractions.
Litigation Paralegal
Morgan & Morgan Law Firm
01.2024 - 01.2025
Contributed to the development of firm-wide best practices for paralegal work through active participation in team meetings and training sessions.
Managed document review for high-profile cases, ensuring thoroughness and accuracy in evidence compilation.
Facilitated timely resolution of cases through effective communication with opposing counsel and court personnel.
Organized evidence, exhibits, motions, and subpoenas to support cases and prepare for trial.
Guest Relations Associate
Museum Of The Bible
08.2020 - 12.2023
Exceeded guest expectations by proactively anticipating needs and offering personalized solutions, creating memorable experiences that encourage repeat visits.
Streamlined check-in and check-out processes for improved efficiency and guest experience.
Fostered positive relationships with guests through personalized interactions and genuine hospitality.
Participated in regular meetings with department heads to provide updates on guest relations efforts and discuss areas for potential improvement.
Handled customer complaints to satisfy and retain guests.