CHRISTOPHER PERREAULT
Customer Service Representative
Virginia Beach,VA
Summary
Skilled in policy interpretation and relationship building, I excel in roles requiring problem-solving and decision-making. At GEICO Insurance, I maintained a 95%+ customer satisfaction rating, demonstrating my ability to negotiate fair settlements and foster trust. My experience spans claims handling and strategic client engagement, underscoring my organizational prowess and active listening skills.
Overview
13
13
years of professional experience
Work History
CONTRACTOR BILLING ANALYST
TEOCO
06.2024 - Current
- Company Overview: Project 911 Emergency Billing Team.
- Research billing issues and report the findings of issues to management.
- Pay disconnect notices to prevent outages.
- Work with utility vendors to find solutions to prevent further outages.
Complex Non Injury Claims Adjuster
USAA Insurance
Chesapeake, USA
10.2022 - 10.2023
- Company Overview: VA, Chesapeake, VA.
- Expedited claim settlements by maintaining open lines of communication with all parties involved, fostering trust, and ensuring a smooth process.
- Utilized strong negotiation skills to settle disputed liability cases in a fair and reasonable manner, ultimately minimizing the company's exposure to financial risk.
- Utilized computer systems such as Microsoft Office Suite and specialized software programs used by the company.
- Provided exceptional customer service at all stages of the claims lifecycle while adhering to strict confidentiality guidelines regarding sensitive client information.
- Managed a high-volume caseload without sacrificing quality or timeliness in delivering resolutions to clients' auto accident-related issues.
BUSINESS RETENTION EXECUTIVE
Comcast Business
Manchester, USA
05.2021 - 05.2022
- Negotiated contract renewals that aligned with both client goals and company objectives while maximizing profitability margins
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Formed and sustained strategic relationships with clients.
Complex Non Injury Claims Adjuster
GEICO Insurance
Tucson, USA
05.2015 - 02.2020
- Company Overview: Tucson, AZ
- Negotiated fair settlements with claimants, maintaining company’s reputation and financial stability
- Increased customer satisfaction by efficiently handling auto claims and providing timely updates
- Demonstrated adaptability by adjusting quickly to changes in systems or procedures within organization
- Identified fraudulent claims through thorough analysis, protecting company resources from unnecessary payouts
- Participated in ongoing training sessions to stay current on industry trends and best practices
- Utilized computer systems such as Microsoft Office Suite and specialized software programs used by the company.
- Year after year, I maintained a 95%+ customer satisfaction rating.
TEAM MANAGER SALES AND SERVICES
Sears Holding Corporation
Tucson, USA
04.2012 - 04.2015
- Company Overview: AZ Call Center, Tucson, AZ.
- Provided administrative support to HR by attending interviews, making hiring recommendations, and managing issues, such as attendance and interpersonal conflicts in the workplace, by consulting with the Department Manager and HR for appropriate solutions.
- Led and supported a large-scale team of 24 call center agents in a sales and service environment.
- Cooperated with senior management by working as a member of the sales initiative team to create best practices for coaching and teaching phone agents, increasing individual productivity.
- Communicated business goals, quality standards, processes, procedures, and policies to ensure the smooth execution of operations.
- Oversaw motivational programs related to incentives, contests, and team performance.
- Administered performance feedback through side-by-side coaching, and evaluated performance reviews, goal setting, quality monitoring, and deficiency management.
- Designed PowerPoints for Sears on the following teaching areas: how to sell service, how to deescalate calls, how to coach to get better results, and attrition—what the causes are and how to decrease the attrition rate.
- Earned appreciation from senior management for being a top performer; supervised four teams during a one-month stretch, and enhanced performance.
Education
Some College - Computer Forensics And Digital Investigations
Champlain College
Champlain, VTSome College - Business Administration And Management
University of Phoenix
Tempe, AZSkills
- Policy Interpretation
- Claims investigation
- Claims Handling
- Relationship building
- Claims process explanation
- Organizational skills
- Active listening
- Problem Solving
- Decision making
Timeline
CONTRACTOR BILLING ANALYST
TEOCO
06.2024 - Current
Complex Non Injury Claims Adjuster
USAA Insurance
10.2022 - 10.2023
BUSINESS RETENTION EXECUTIVE
Comcast Business
05.2021 - 05.2022
Complex Non Injury Claims Adjuster
GEICO Insurance
05.2015 - 02.2020
TEAM MANAGER SALES AND SERVICES
Sears Holding Corporation
04.2012 - 04.2015
Some College - Computer Forensics And Digital Investigations
Champlain College
Some College - Business Administration And Management
University of Phoenix
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