Christopher Perry
Fort Worth,TX
Summary
Results-focused Insurance professional with strength in leadership. Proactive leader with strengths in communication and collaboration. Proficient in leveraging subrogative related matter and an account preserving knowledge to promote the company brand. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Skill Reading Comprehension — Understanding written sentences and paragraphs in work-related documents. Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Speaking — Talking to others to convey information effectively. Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Care Team Member
Sedgwick Claims Management Services Inc.
2024.01 - Current
- Provide excellent customer service to external customers and internal support to an assigned team.
- Act as a liaison between customers and team members; direct calls to appropriate escalation path as needed.
- Provide detailed notes on phone calls, and track and code documentation according to standard processes.
- Educate and inform customers about processes, timelines and status of inquiries via multiple communication channels.
- Resolve issues with one call/ one-person responses.
- Investigate customer feedback.
- Track trends
- Assist with developing corrective/preventative actions.
- Perform administrative tasks.
Auto Claims Associate
State Farm
2022.12 - 2023.06
- Examine claims forms and other records to determine insurance coverage.
- Analyze information gathered by investigation and report findings and recommendations.
- Pay and process claims within designated authority level.
- Investigate, evaluate, and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio.
- Verify and analyze data used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures.
Loan Advisor
Bridgecrest Financial
2020.12 - 2022.05
- Met with applicants to obtain information for loan applications and answer questions about processes
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action
- Spent ample time with each applicant to break down complex information into terms that easy to understand
- Identified valuable solutions for customers with credit problems
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Customer Service Representative
PennyMac Financial Services
2018.06 - 2020.12
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Demonstrated excellent communication skills in resolving product and consumer complaints
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Upheld quality control policies and procedures to increase customer satisfaction.
Education
Bachelor of Arts - Liberal Arts And General Studies
Texas Tech University
Lubbock, TX05.2021
High School Diploma -
Fossil Ridge High School
Keller, TX06.2007
Skills
- Reading Comprehension — Understanding written sentences and paragraphs in work-related documents.
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Speaking — Talking to others to convey information effectively.
- Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Technology:
- Computer aided design CAD software — 4n6xprt Systems StiffCalcs; ARSoftware WinSMAC; PhotoModeler; Visual Statement Investigator Suite
- Document management software — Datanex ClaimTrac; Document management system software; Hyland OnBase Enterprise Content Management; InSystems Calligo Document Management System
- Expert system software — Axonwave Fraud and Abuse Management System; Bill review software; LexisNexis RiskWise; StrataCare StrataWare eReview
- Office suite software — Business software applications; Microsoft Office software
- Video conferencing software — Zoom
Certification
- Texas All Lines Adjuster License
- License #3031822
- Expiration date:11/30/2025
- NPN# 20777822
Timeline
Care Team Member
Sedgwick Claims Management Services Inc.
2024.01 - Current
Auto Claims Associate
State Farm
2022.12 - 2023.06
Loan Advisor
Bridgecrest Financial
2020.12 - 2022.05
Customer Service Representative
PennyMac Financial Services
2018.06 - 2020.12
Bachelor of Arts - Liberal Arts And General Studies
Texas Tech University
High School Diploma -
Fossil Ridge High School
- Texas All Lines Adjuster License
- License #3031822
- Expiration date:11/30/2025
- NPN# 20777822
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