Christopher Perry
Troy,NY
Summary
Dynamic and results-driven professional with a proven track record at McBee Enterprises, excelling in customer service and teamwork. Recognized for enhancing customer satisfaction through effective problem resolution and attention to detail. Adept at adapting to fast-paced environments while leveraging strong organizational skills and critical thinking to achieve operational excellence.
Overview
3
3
years of professional experience
Work History
Mcdonalds
McBee Enterprises
Troy, NY
03.2024 - 03.2026
- Demonstrated self-motivation and accountability in all tasks undertaken.
- Thrived in dynamic, high-pressure environments to ensure operational efficiency.
- Demonstrated ability to operate autonomously while contributing effectively within team settings.
- Demonstrated capacity to rapidly acquire new skills and adjust to evolving environments.
- Collaborated effectively within a team environment to deliver support and guidance.
- Exhibited respect, friendliness, and proactive assistance in various situations.
- Managed day-to-day operations, ensuring efficient and productive collaboration with all team members.
- Demonstrated enthusiasm for acquiring new knowledge and skills to enhance professional growth.
- Adapted to flexible scheduling by managing night, weekend, and holiday shifts.
- Demonstrated exceptional organizational skills and attention to detail while maintaining a strong work ethic.
- Applied critical thinking to analyze complex problems, evaluate potential solutions, and make informed decisions.
- Enhanced communication skills by engaging in regular interactions with diverse individuals.
- Mastered and integrated new technology and software applications efficiently.
- Demonstrated ability to thrive under tight deadlines in a dynamic work environment.
- Cultivated and sustained professional and effective working relationships.
Hannaford to Go Shopper
Hannaford Supermarket
Brunswick NY
06.2023 - 01.2024
- Assisted customers with product selections and inquiries, enhancing overall shopping experience.
- Collaborated with team members to maintain store cleanliness and safety standards consistently.
- Monitored product expiration dates, ensuring freshness and reducing waste proactively.
- Resolved customer complaints promptly, contributing to increased satisfaction and loyalty.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Demonstrated speed and accuracy in order item selection.
- Selected best-quality perishable items such as meat and produce.
- Worked productively with customers to meet order requirements and service expectations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences.
- Verified each item matched order sheet's description.
- Supported colleagues during peak periods by stepping in to assist with various tasks as needed.
- Tracked substitutions and informed customers of changes.
- Assisted customers with locating items, resulting in increased convenience and positive shopping experiences.
- Retrieved customer's order after payment, and assisted with transport to vehicle.
- Observed store's safety regulations while engaged in product fulfillment activities.
- Provided exceptional customer service through active listening, empathy, and timely problem resolution.
- Achieved consistent punctuality and reliability, contributing to a positive work atmosphere within the team.
- Scanned each item's barcode before item's removal from shelf.
- Reported order discrepancies to team leader or other manager.
- Stored perishable items in refrigerated area until customer's pickup.
- Developed strong rapport with regular customers, creating a welcoming atmosphere that encouraged loyalty and repeat business.
- Performed daily opening/closing procedures according to company guidelines for operational excellence.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Maintained current knowledge of evolving changes in marketplace.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Stayed current on company offerings and industry trends.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Education
High School Diploma -
Tamarac M/High School
Brunswick NY06.2024
Skills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Flexible and adaptable
Excellent communication
Critical thinking
Computer skills
Organizational skills
Calm under pressure
Active listening
Problem resolution
Verbal communication
Timeline
Mcdonalds
McBee Enterprises
03.2024 - 03.2026
Hannaford to Go Shopper
Hannaford Supermarket
06.2023 - 01.2024
High School Diploma -
Tamarac M/High School