Christopher Persaud
South Bound Brook,NJ
Summary
Organized and dedicated individual with proven track record of providing exceptional service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
Trainer
Amazon
10.2020 - Current
- Updated a hands-on training system which improved the departments defects per million opportunities (DPMO)
- Retrain Amazon Associates who are having difficulty with safety, quality, or productivity standards by finding the root cause of issues
- Offered detailed feedback to other providers to effectively address students' needs.
- Engage with Amazon Associates with varying experience to determine what processes are working, as well as what processes could be improved
- Assist in the inbound stow process while maintaining safety, quality, and productivity standards
- Created, collected and recorded data on student progress to determine next steps for student success.
Private Boxing Instructor
@Chris_Persaud Private Boxing Training
01.2022 - Current
- Growing and established client base through word-of-mouth referrals based on customer satisfaction and results.
- Recruits new clients each month with expertise in relationship building and personal training.
- Drives client retention, managing individual sessions on a daily basis.
- Designs specific boxing workout programs for individual clients based on performance and ability.
- Teaches participants to maximize exertion and results with exercise performed.
Wheels Sales Specialist (Hybrid)
Onyx Enterprises
12.2018 - 10.2020
- Consistently generated over $100K monthly revenue in a competitive environment
- Cold called businesses to create viable profit bearing relationships
- Generated customized sales quotes tailored to large accounts, based on client needs
- Generate revenue by converting inbound phone calls into sales.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Maximized opportunities to reach and exceed monthly sales targets, while creating a loyal client base
Client Retention and Claims Specialist
Onyx Enterprises
06.2016 - 11.2018
- Kept detailed records of customer support interactions using defined methods and tools.
- Scheduled and confirmed appointments and meetings between clients, their financial institutions, and myself.
- Work with clients to resolve issues that have been reported to their financial institutions
- Overcame objections and negotiated payments and helped customers regain or retain current account status through phone and email communication.
- Communicated with clients and prospects using correct branding and terminology and confirmed clear customer comprehension.
- Conducted full claim investigations and reported updates and legal actions.
Sales Advisor
Yellow Korner
08.2015 - 05.2016
- Generated over 300 new clients through lead follow up
- Built and maintained a loyal client base, creating repeat business
- Performed gallery opening and closing duties, including cash management
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Inventory Manager
Petsmart
10.2012 - 08.2015
- Developing and maintaining a inventory team by building rapport, providing team training, and individual coaching
- Responsible for all pricing integrity programs, monthly sign packages, and planners
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Maximized coverage by carefully allocating resources, and delegating assignments.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
Education
Associate of Science - Business Administration And Management
Raritan Valley Community College
Branchburg Township, NJ2010
Skills
- Onboarding Management
- Multitasking and Time Management
- Communication Skills
- Resource Coordination and Allocation
- Scheduling and Appointment Coordination
- Microsoft Office (MS Office)
- Zoom
- Client Retention
- Management
- Sales
- Negotiation
- Cold Calling
- Prospecting
- Lead Generation
- Softphone (VOIP)
- Linphone (VOIP)
- Customer Relationship Management Software (CRM)
- Social Media Marketing
Timeline
Private Boxing Instructor
@Chris_Persaud Private Boxing Training
01.2022 - Current
Trainer
Amazon
10.2020 - Current
Wheels Sales Specialist (Hybrid)
Onyx Enterprises
12.2018 - 10.2020
Client Retention and Claims Specialist
Onyx Enterprises
06.2016 - 11.2018
Sales Advisor
Yellow Korner
08.2015 - 05.2016
Inventory Manager
Petsmart
10.2012 - 08.2015
Associate of Science - Business Administration And Management
Raritan Valley Community College
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