Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Person

Summary

Seasoned Operations Manager and talented leader with 15 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Customer service focused, collaborating with clients and sharing products that will help them achieve their goals efficiently. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

8
8
years of professional experience

Work History

Real Estate Professional

Arterra Realty
12.2022 - Current
  • Communicated with clients to understand property needs and preferences.
  • Liaised between buyers and sellers to provide positive experiences for both parties.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Coordinated appointments to show marketed properties.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Informed home buyer of sales, construction and warranty processes.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Conducted comprehensive market analysis to identify opportunities for investors.
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.
  • Presented purchase offers to sellers for consideration.
  • Advised clients on market conditions and property value for informed decision-making.

Account Executive

Enterprise Leasing
08.2021 - 11.2022
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Qualified leads, built relationships and executed sales strategies to drive new business.
  • Executed successful sales strategies to convert leads into customers.
  • Resolved issues promptly to drive satisfaction and enhance customer service.
  • Collaborated with internal teams to develop account strategy.
  • Strengthened customer relationships with proactive and collaborative approach to managing needs.
  • Gained understanding of goals, objectives and processes to meet client business needs.
  • Attended networking events to build relationships and identify sales opportunities.
  • Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
  • Cross-sold products and services to clients to secure additional business and grow revenue streams.
  • Leveraged CRM to collect, organize and manage sales data and customer information.
  • Trained clients on product features and updates to secure buy-in.
  • Designed program and maintenance plans to monitor product inventories.

General Manager

Enterprise Car Sales
08.2015 - 07.2021
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budget implementations, employee evaluations, and contract details.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Formulated policies and procedures to streamline operations.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.

Education

Psychology

North Central College
Naperville, IL
05.2004

Skills

  • Compliance Requirements
  • Business Administration
  • CRM Software Use
  • Market Research
  • Workload Delegation
  • Process and Procedure Refinement
  • Business Leadership
  • Operations Oversight
  • Customer Engagement
  • Product Demonstration
  • Customer Experience
  • Administrative Support

Timeline

Real Estate Professional

Arterra Realty
12.2022 - Current

Account Executive

Enterprise Leasing
08.2021 - 11.2022

General Manager

Enterprise Car Sales
08.2015 - 07.2021

Psychology

North Central College

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Christopher Person